Goldside Mansion w/sleeping for 20 and tons of fun

Pablo, thank you so much for the 5-star review and for returning to Goldside Mansion! There's no greater compliment than a repeat guest, and we're thrilled to hear you and your group once again enjoyed this truly one-of-a-kind property. We also appreciate you taking the time to share your observations. While we're sorry for any inconvenience, we'd like to provide a little additional context for future guests. The upstairs mini fridge is not an advertised amenity, as the home is equipped with two full-size refrigerators, but we understand it can still be useful and apologize that it was unavailable during your stay. We also notified you prior to arrival about the damaged window, which unfortunately occurred shortly before check-in and required us to quickly secure the opening until permanent repairs could be completed. We agree it wasn't ideal aesthetically, but safety was our top priority. Regarding some of the other items mentioned, the sauna has been out of service for quite some time and was removed from the listing accordingly. The outdoor grill is currently being replaced, and we are also addressing minor damage to the rollaway beds in the apartment, which provide additional sleeping accommodations beyond the home's standard bedding configuration. The basketball hoop lift mechanism is likewise in the process of being repaired. Goldside Mansion is a historic estate with an incredible amount of character, unique amenities, and space that simply can't be replicated. Like any large and well-loved property, there is always a balance between preserving its charm and continuously improving it, and guest feedback helps us do exactly that. We truly appreciate your understanding and are grateful that the magic of the property still shined through. We look forward to welcoming you back for a third stay!

Thank you for sharing your experience, Michelle. We're very sorry we missed the mark during your stay. We truly value your feedback and have shared your comments with our team to address and improve where possible. I can confidently say we are actively working with the home owner to fix these issues and make necessary repairs. We apologize if our team was not very communicative during your stay, that is very unusual. Our team works round the clock to respond to our guests quickly and address any issues, if they arise. There's always room for improvement, so feedback like yours is very crucial to our business. We hope we get the chance to host you again in the future!