Cozy guest house close to Warner Brothers, Universal Studios, Burbank Airport

Thank you Elisara for staying at the guesthouse. You're always welcome here!

Jan is a great guest! Great communication and kept the house in a great condition! Will be happy to host again!

Thank you Amanda, it was my pleasure hosting you at the guest house! Please visit us again when you're in Burbank!

Sorry, Carolina claimed many things that are not true. She has not contacted me or the VRBO support about absolutely any issues during the stay. The most insulting is the comment “we have suspicions they went to the room” – this is just a plain lie. Turning off the electric AC and electric heater and other electrical appliances before you leave the house is a safety issue. I don’t want to call firefighters because Carolina didn’t turn off an appliance before she left. Putting in a review such baseless “suspicions” is an insult. The same way I could say “I have suspicions Carolina shoplifted during her stay in Los Angeles because she mentioned she went to boutique stores”. Having instructions to turn off the AC, heater and appliances before you leave the house doesn’t mean the host went to the room. About the mattress - The mattress is 10 inch thick from well-known Sealy brand and has lifetime warranty. If I take the mattress back to the Sealy Store they won’t replace it because it’s in great condition. And there is a premium comforter on top of the mattress. Carolina commented “sleeping on springs”, this is just not true (a lie). About AC - the AC is powerful enough to cool down the house in 5-10 min in the hottest LA season. So the comment “wait a few hours for the room to cool” is just not true (a lie). This could be classified as an exaggeration, but if you exaggerate 10 min to a few hours, then it’s more of a lie than an exaggeration. About the door lock – if it was really not secure, you should have contacted the host or VRBO support. The lock is a smart lock with a keypad and it’s secure. This is just not true (a lie). I wanted to be softer and say Carolina exaggerated some things, but the topics she brought up are completely untrue. I contacted VRBO and tried to explain this but VRBO policy is “guest or host can write any comment as they feel as long as it’s not a foul language”. I believe the reviews should be based on facts. The same way the press and news can only be based on facts. People want to read reviews that are based on facts so they can make a decision to book or not to book a house. The claims in the review can’t just be feelings, exaggerations or suspicions. If you mix facts with non-facts then the reviews become useless, guests don’t know if the claims in a review are facts, suspicions, exaggerations or just bad mood feelings. Here is my feeling - I think Carolina gets pleasure from being harsh and critical of people around her. If Carolina was the host and had a guest like herself, then she should write this review for the Carolina guest: Carolina was not communicative, left dirty dishes and wine glasses after herself. It’s important for each guest to clean up after themself. Just by looking at the excessive hair and garbage she left after her, I have suspicions she has a harsh and demanding personality. I asked Carolina and VRBO to remove false claims from this review and not confuse future guests. I do my best for guests to have the perfect experience and all of them have been giving perfect reviews. Carolina is the only exception.