Heidis Mountain Retreat för stora grupper

I'm glad to hear you enjoyed your stay! To address the Jacuzzi tub issue; our two indoor jetted tubs are turned off due to the fact that the area is suffering from a severe drought. We have our own springs as a water source and they are replenished only thru rain and snow in this area. These tubs are very large and would take about 80 gallons of water each fill. If we had many of our up to 25 guests use them weekly; that consumption would be extremely damaging to our water reserves. We have made a choice to conserve and hope others will join in the efforts. This is noted in the listing online (you know before you book) and in the house info packet which everyone receives before their stay. So, it really shouldn't be a disappointment.

Thanks for Alma for being a great guest. I just want to advice others that we do have fans in all rooms. They just weren't out yet since the weather turned from cool to warm overnight. Personal fans are still always welcome.

I have forwarded any complaints to my housekeeper who also serves 80% of the rentals in this area. They went and did a thorough cleaning. The only repair issue was a faucet knob (still functional but cracked) which took some time to arrive, and it was replaced already. We take care of everything as soon as it is possible at this rural area. Most our groups have kids and they have not found the house unsafe for them. This group was particularly picky and kept complaining about everything including insects to me and not taking into consideration that they came to an area surrounded by forest.

Our housekeeping crew strives for excellent service. They do wash all the sheets between guests on beds that were used (of course) and these sheets were so new, only washed once before, so not sure it the new material still had an odor to it. Hairs do fall off even housekeepers so it is possible.

I’m not opportunistic; just taking care of my property after careless renters! I had a work emergency and I didn’t go to the cabin that week. Unfortunately, Charli doesn’t understand how VRBO works or handles situations like this. I did everything according to their policy since I’ve been a host for 8 years. I even called VRBO to extend the claim period but they couldn’t do that and told me to hold the $1500 until the cost is determined. I explained that to Charli. She made a claim to VRBO the day I was going to refund her the difference and that delayed the refund process because now I had to wait for VRBO’s decision and it took a week. I was going to split the cost of the damage with her and only charge half. VRBO’s decision was I need to charge her all of it. Charli’s group flushed a bunch of cigarette butts into a toilet which ended up in the septic tank and they can float into the leach field and damage it for good. Also plumber found plastic in the drain line causing a blockage and therefore we found some of the cigarette butts coming out of the toilets and clean out.

This review is not appropriate. The guest was send house info which he obviously did not read. We ask guests to bring their own bath towels or ask us ahead of time if they cannot and we will provide for a small fee. This is to cut water use which is a problem when you have a house that hosts very large groups. Downstairs access is explained in the info as well. Our listing explains the room layout and curtain. There used to be a wall but as I found not stand the long hallway design I removed it and made the house not feel like a hospital. Incorrect; that room is not the largest master bedroom. The master is in the rear of the house with a loft. The rocks in the walkway are perfect for slippery icy conditions and only stick out half an inch. No one has ever fallen there but have in the smooth driveway and 2 of our guests (over the years) have broken a bone falling on the icy driveway. We can’t please everyone. This is too silly.

Sorry about all the inconveniences Kenneth and thank you for the home inspection report you provided. I definitely check the smoke/carbon detectors monthly. It’s a big house so there’s many; one in each space required by building code. None are missing. Sometimes the batteries indeed die and I replace them as soon as I know. I do monthly visits to the cabin. The oven was broken by a prior guest and unfortunately the replacement part was delayed with UPS because of the raging LA fires happening currently. I bought all new pans as soon as you told me about the condition of them. I replace them regularly but the rental use is damaging to everything. I didn’t know the prior guests broke the fireplace screen too as they had propped it in such a way the cleaning staff missed it. It has now been replaced. We will check, replace or remove the DVD player if it doesn’t work. The moisture issue only happens in winter and is simple to remedy by moisture removers which were now replaced too. No one else had brought these things here to my attention (except the oven and an appliance tech was sent immediately to diagnose it) and we just went thru the holiday rush of back to back rentals. I fix everything I know about. That’s why I have mostly 5 Star reviews but rarely even rent thru Vrbo anyway. 90% of our guests come from another platform. I’m a Superhost there which is attainable only by 4.8 star average rating.