Price drop on Tybee Island -“ Island Time” -boat

Our listing clearly states that any additional guests are subject to an extra guest fee. The reservation was made without indicating that a child would be accompanying the guests. For safety reasons, as noted in the listing, the boat is not suitable for children under the age of 13. The boat is equipped with two fully functioning air-conditioning units, which are more than adequate for the space. Within the first few hours of arrival, the guests also inquired about laundry facilities. As stated in the listing, laundry services are available at the marina. Unfortunately, it became apparent that the accommodations were not well suited for their five-year-old child. Although the guests chose to leave, they did not cancel the reservation themselves. As a result, our calendar remained blocked for five days during the busy season, preventing us from accepting other bookings. VRBO reviewed this situation and denied the request for reimbursement.

Thank you for your feedback. The boat was personally cleaned and thoroughly prepared immediately before your arrival. When concerns about the glassware were mentioned, Lori immediately offered to return and address them while you were at dinner, but that offer was declined. We were sorry to hear about the insect incident. We had experienced considerable rainy weather, which can occasionally bring insects into a waterfront environment, and the issue has since been addressed. We take great pride in providing a clean and enjoyable stay and will continue doing everything possible to ensure our guests have a wonderful experience.