Pond View Villa @ Desert Princess Palm Springs Country Club & Golf Resort

Was great to have you, Christina! Thanks so much for your booking. Please come back any time!!

So glad you enjoyed your stay. It was lovely to have you both and I really enjoyed hosting you. Hope to see you back soon!

Hi Estelle, I enjoyed hosting you at the villa and enjoyed our conversations during your stay. I was pleased to hear how much you liked to property upon your arrival and how much you were enjoying your stay in our conversations over the couple months you were there. So sorry you missed the alarm instructions and pictures in your welcome packet. The City requires alarms on any doors leading out to the pool as a safety precaution in case a child wanders out to the yard unnoticed. Its a little extra work to push the bypass button each time you go to the yard, but it's known to save children's lives that could get into the pool without their parents knowledge. I did not know you encountered any spiders during your stay. While guests rarely report insects, This can happen in the desert sometimes. Especially with a house that directly overlooks a golf course. We do have pest control that comes out if it's reported and necessary. It's unfortunate about the severe large dark stains that the housekeepers found upon your departure around the master bathroom commode. We had a another guest coming the day of your departure that has returned to the house on multiple times throughout the years for month long stays. As I take pride in the property and would not feel comfortable having another guest arrive to see dark soils on the carpet in the bathroom, we had to have a carpet cleaner come in on an emergency basis to handle the bathroom. They verified that the rest of the carpets were clean. This is only the 2nd time in 16 years of hosting hundreds of guests at 4 properties in the desert that we've had to charge a guest for damages upon departure. It's unfortunate when these things happen, but we were happy to refund the balance of your deposit, as the house was left in really nice condition with the exception of this damage. Thanks again for your booking and I hope we'll see you back another time. Best, Steven

So sorry to hear this property wasn't a good fit for you. Odd to see this review pop up so many months after your stay. My current guests have been there for two months and this is their third time back for an extended stay during season and they want to come again next year. All 28 other reviews of this property on line are 4-5 stars with many repeat visitors, I'm disappointed to hear anyone didn't enjoy their stay. I agree the alarm is a bother, but unfortunately the City mandates these alarms on all doors leading out to a pool for safety. They do not allow us to disconnect them even when there are no children staying long term as a child might visit and potentially get hurt. I wish I had known you were having a problem opening one of the many screened windows for fresh air as an alternative to the living room slider with the alarm. There have not been any reported issues with problems opening the windows and I tested them after your stay. Sounds like you were possibly not using the correct remote control for the TV, as I confirmed it works. (but there are a few different ones as outlined in the instructions). There is lighting by the BBQ. Switch is on the wall right next to the TV. And there is an umbrella for the patio table in the garage. All the patio cushions have since been replaced, before I sawy your review, as it was definitely time. They get a lot of use.and the desert sun can be hard on them. I'm not sure about the limited serving ware, as the kitchen is equipped with much more than a standard vacation rental, as I love to cook and entertain myself when I'm staying at the property. There are a number of drawers with utensils. With regards to ants, I had asked you to send me a picture to forward to pest control to see what action was necessary but you had declined. saying you did not see any more. On occasion a duck does wander into the yard from the golf course, but the pool man assures me there were no problems with PH balance except right after a storm that blew lots of debris into the pool. I appreciate your kind words about my being accommodating and easy to deal with. I only wish I had heard questions about some of the things you were not finding or any dust you had seen, as I would have been happy to help. My 5 Star rating on line for cleanliness is of utmost importance to me. I enjoyed having you and your wife as guests and hope you will come back again sometime like so many of my repeat visitors. I enjoy getting to know the guests.