The only problems we had were 1) we arrived to an infestation of "lovebugs,' which were bothersome and pesky but didn't bite. They were gone in 2-3 days, but left hundreds of them dead all over the porches. 2) Then the AC went out on the second floor. The AC guys who came the next day were were friendly, but stayed for a few hours repairing that unit. I had to saty in the unit (not on the beach) while they worked, but they got it working again. 3) 2 days after that the main refrigerator went out in the kitchen. We lost a lot of food (the worst was a 245.00 wagyu ribeye that had been purchased for a birthday celebration). John, the repair guy was super attentive and informative with all 3 issues. He said we would be reimbursed for lost food, but that hasn't happened yet (and I really don't expect to see that ever happen). They brought another spare refrigerator the next day to tide us over, and because another family was scheduled to arrive the day we checked out. Again, I had to wait in the unit 2 hours (i.e. couldn't go to the beach) for the fridge repair person to come, only for him to finally arrive and within 5 min tell me the fan had gone out and that he would have to order the part. The unit was otherwise spectacular, as was our stay.