8/10 Bra
Thomas Alan Douglas S.
31 aug. 2025
We chose to stay in Campo de Fiori because I had frequented this charming area as a child. The apartment was clean, comfortable and roomy with lots of amenities. You're in a fantastic location with many ways to connect to other popular parts of the city including bus and tram. My large complaint being that the level of communication between us and the management team was quite lax and too informal on their part. This was my 1st VRBO rental and I had booked early in the process so I reached out a number of times and unnecessarily waited more than a month for a reply. The large amount of money was taken but no reply, which was concerning. Finally, 3 days before arriving to Rome we got an automatic reply with all pertinent information. Of course, we only saw someone from your office when it was time to collect the rental tax (money has a way of animating motivation).Upon leaving our successful stay, we left the keys and NEVER heard from anyone ever again. (weird!) It's clear that you manage a lot of properties (in the100s) and don't have the support staff to maintain proper communication at all time phases of the rental process. Please read these notes, hire more staff and you'll improve your customer care dramatically. However, nice apartment!!
Thomas Alan Douglas S.
Bodde hÀr 6 nÀtter i juli 2025