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4/10 Dåligt
mona v.
28 okt. 2016
You are no min mansion...
It is difficult to know where to begin. First, I had to book it twice because if the owner doesn't respond within 24 hours you lose your booking. I was not notified that he had not responded. So, for a week or more had no idea it was not booked. This is, after it went through on my credit card. It was taken off and I had to repay it but noone told me, I had to call after looking at the dates again and realized our dates were not taken.
When we arrived we were a bit surprised about the description of a mini-mansion. It was, for the most part, clean. The kitchen, refrigrator, and pantry, however, were not. There was food left in the refrigerator, gross things left open in pantry, there was not one good dish cloth or towel. And the bath towels are the cheapest we had ever experience, even if it was an inexpensive hotel. There were two broken coffee pots and one we finally found that worked that we had to scrub clean.
There had been a bad review before we arrived and I called Joe to be sure all was fixed; wifi, heated pool, and hot tub. He assurred me everything was in fine working order. Well guess what? None of these worked. And, two sliding glass doors were broken and maintenance did come to repair. Honestly, that should not be our job on vacation.
It took several phone calls (more like a job than a vacation with girlfriends) to have the pool fixed, hot tub, etc. Joe promised to return several calls in an hour, I always had to call back and follow up. Finally we said we felt we were owed something just for the fact of what time this took away from our girl's week. Never once did he address this issue of any compensation. I explained to Joe about marketing this as a mini mansion when it was far from the truth. I tried to make him understand we don't want to complain but he was the one who told us all was working and it was NOT. Just not a good experience. There is even more, but what is the point really.
I am frustrated as I write this to think of the time it took to get things just okay. We would never, ever rent this property.
mona v.
Bodde här 7 nätter i september 2016
