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Thank you for sharing this detailed feedback. I am very sorry for the condition of the property and the discomfort this caused during your stay. This falls far below the standards we aim to maintain, even with the follow-up cleaning and bedding replacement. Your comments about cleanliness and how the situation was handled will be reviewed carefully with the team to prevent this from happening again.

Thank you! I'm glad you had a good time!

Thanks, Carrie! Come see us again soon!

Thank you for your feedback. We appreciate you taking the time to share your experience. Please accept our apologies for any issues with the cleanliness of the dishes or bathrooms. We strive to maintain high standards of cleanliness, and your comments will help us improve. We hope you had an overall enjoyable stay, and we look forward to welcoming you back in the future.

Thank you for your feedback. We appreciate you taking the time to share your experience. We will look into addressing the issues you mentioned, such as updating the online photos and replacing the carpeting. Our goal is to provide an accurate representation of the property and ensure a comfortable stay for our guests. We will use your comments to make improvements. Please feel free to reach out if you have any other suggestions. We value your input to enhance the overall experience.

Hi John! Thank you for your review of Duck Cove at Wisp! I apologize for these items you experienced during your stay. We are working with the homeowner to get some of these items replaced. We have already replaced the light bulbs in the laundry room and the coffee maker. We do appreciate your business and hope that you come back and see us again! Regards, Lisa

Hi Ashley, Thank you for your review of Duck Cove. I'm glad that the location worked well for your group. I apologize for the issues that you experienced during your stay. A member of our maintenance team was dispatched to the home the night that you called our emergency phone, and he did provide clean-up services. Our reservations manager has left you a couple of messages, so hopefully you'll be able to connect with her soon. Your feedback is appreciated and will be shared with the owner. Best, Stacy

Thank you for sharing this positive feedback. We are glad the location and space worked well for your family and hope to welcome you again.

Thank you for sharing such thoughtful feedback and for recommending Duck Cove Wisp. We are glad the home was comfortable for your family and that the kitchen, grill, hot tub, and living spaces met your needs. It is great to know the layout worked well for both the adults and teens in your group. We appreciate you staying with us and hope to welcome you back on a future visit.

Hi Becky, Thank you for reviewing your stay at Duck Cove. I am glad to see that you had a fun trip and that the location worked well for you. I do apologize for the issues that you experienced though. I will make sure our maintenance and lawn crew teams are aware of your feedback. We appreciate your recommendation and hope to see you again soon! Thanks again, Stacy

Hi Leslie! Thank you for your review! While I'm glad to hear that you enjoyed the location and the house overall I do apologize that you did have some minor maintenance issues. I will definitely have a maintenance tech check these out. We do greatly appreciate your business and working with us through the move. We hope that you come see us again soon! Regards, Lisa

Hi Arthur, Thank you for taking the time to review your stay. I am glad you had a good time at Duck Cove. However, I apologize for any issues that you experienced during your stay. All of your feedback has been shared with our team so that we can address each item. We appreciate you letting us know. I hope that you come back to Deep Creek to make more memories with your family. Best, Stacy

Hi Yewande! Thank you for taking the time to review your stay. I want to apologize for the issues that you had with the HVAC and housekeeping. I will make sure to pass this onto the housekeeping department so we can address that. For the future, a little trick to move the cold air to the upper level is to close the vents on the lower levels. We are so happy you stayed with us and hope to see you again very soon! Regards, Lisa

Hi Kari! Thank you so much for your review of Duck Cove at Wisp! I just wanted to let you know that the screen door as been repaired. We do hope that you come back and see us for your next family reunion! Regards, Lisa

I love hearing our guests say "best vacation ever"! Thank you for the review and for staying with Taylor-Made!

Hi Ashley! Thank you for your review of Duck Cove at Wisp! So glad to hear you enjoyed your stay! We appreciate you letting us know about the linens and will make sure housekeeping is aware. Come see us again soon! Regards, Lisa

Hi Renee! Thank you for your review of our stay! I will definitely pass this onto the homeowner if hope of getting upgrades completed at the house. Please reach out to one of our trained reservation specialist when placing future reservations, and we will help you find another property that would better accommodate you. Regards, Lisa

Hi Markita Thank you for taking the time to give us a review on Duck Cove at Wisp. We value your business and your feedback. So glad you had a great time on your trip here and the location really is ideal. I apologize that the oven took a while to heat up. I hope you were able to call our office and our maintenance team could come out and correct that for you. I am going to have them look at it again, just to be sure it is in working order. We appreciate you staying with Taylor-Made and we look forward to your next Deep Creek adventure. Best wishes, Shelia McCracken General Manager

Hi Amanda Thank you for your feedback on Duck Cove. Sounds like you and your group had a fabulous time and we are so happy to hear that. You are right when you say the convenience of that home is on point! Please be our guest and stay with Taylor-Made again for your next Deep Creek vacation! Thank you for your business.

Hi Sandra, Thank you for the review of Duck Cove. I apologize that the Internet was not working during your stay and for the other minor issues you experienced. I am glad to hear that you found the home to be clean and in good condition. Your feedback is much appreciated! Best, Stacy