Arrived after set check in time (3:10pm), cannot access condo (no key), parking blocked, no one on premises. Called manager, Carol, only reached voicemail, left message to “check in” as instructed and to find out what was going on with condo. Got a text saying unit was not cleaned yet, cleaners at another unit with key & they would be down to clean our rental “soon”. Called Carol at phone number listed. I asked when we could expect the unit to be available to us, as we had an airport pick up run. She was cold, had an attitude/tone, never answered my question and hung up on me mid-sentence. (Hung up mid-sentence on 2 other occasions). We arrived back around 4:30pm, having received no update from Carol. Condo was “surface wiped down”, but had not been adequately cleaned (much less Covid-cleaning standards). Beds were made but my friends checked sheets and found dirty places on them so we stripped, washed, & remade the beds ourselves after getting no response from Carol for a clean sheet supply until the next day. From this point, Carol is non-responsive to any texts, even on the last day when I am asking how she would like us to properly attend to a check-out/checklist item that we read conflicting instructions on. We left the condo in excellent condition (much better than we received it). I continued to follow set rules and texted her when we were checking out. In the itemized charges, there is a sizable charge called “service fee” which is described as a charge levied so renter is assured of reasonable contact & access to a manager throughout the stay if questions or situations arise. The few but significant contacts we made were definitely reasonable. Carol did not do her job, and she is the main reason for my low rating. The condo is nice, the location excellent. But I would not recommend this rental based solely on not wanting anyone else to potentially endure Carol’s anger & rudeness.