First off, contact with management was great. We received a refund for our stay and had no issues with in-person and texts from the manager and owner.
But our stay was rough. There are two rooms, one suite and one bedroom (the room only has a bed and a light, the bathroom is not attached) that are located in the basement/old servant's quarters of this home. Unlike like the rest of the gorgeous Victorian home, these rooms are very janky and shabby and don't share any of the charm that the rest of the house has. I could not find pictures of these rooms (called Prohibition and Rose Garden) on ANY listings across the plethora of websites that this mansion is listed on, and for good reason. The rooms have makeshift doors that don't actually give any privacy, hold in the walls to the outside, random toys and dolls from previous stays, dirty towels, and no central A/C. The beds in both downstairs rooms are double beds fyi, not Kings as said in all the listings I could find.
This room was given as an 'upgrade' since it has a living room but is not the Garden Lace Balcony Suite you would expect from this listing. The Garden Lace room is actually located in the main portion of the house, far away from the drab Prohibition room. I wish I could upload pictures to my review to show the dirt, poorly covered windows, and rough DIY job of this room. I would love to stay in the main part of the house sometime, but I wouldn't book again out of fear that I get put downstairs again.