6/10 Okej
Ann R.
11 dec. 2024
Gillade: Renlighet
Gillade inte: Kommunikation och plats
Complicated
The cabin parking was very difficult to maneuver. We have a Pace 5 SUB and we had to go past the home to find a place to turn around, go back down and back into the drive. The kingsize bed almost filled the room it was in. The door had to be closed in order to get around the bed or to the closet. And while those beds that are 3’ high are not very easy for a 5’ tall woman to get in and out of The unit had no bath mats in the bathroom. Two towels, one hand towel and two washcloths plus one make-up face cloth. We have stayed in many VRBO properties and there has always been a notebook with instructions … not here. Guests should not be expected to check their email for your expected checkout process, that information should be in the unit. Making things easy for your guests should always be the goal of a service oriented company We understand we were there over a holiday, but in the tourist industry there should always be someone available to answer questions. A simple description of the location of battery operated monitors would have been helpful. Three hours of a chirping (apparent) carbon monoxide monitor was a bit much. An internal email system is fine for internal messaging but expecting guests to use for communication is not. While I understand this is a critical review it was our experience. The cost /value equation was sorely lacking.
Ann R.
Bodde här 2 nätter i november 2024
