The owner/company did great responding to things up until I had an issue, then they literally stopped responding to me. It is listed that “you may notice some construction ,” but the construction woke us up bright and early every morning with the entire building shaking and VETY LOUD banging. The view from the balcony is RIGHT OVER the construction so sitting on the balcony was pointless bc it was so loud and dusty! The check in process took us over 3 hours!!! The property itself is run by several different hotels/companies and non of them seem to communicate together. We told them we would be there at 5 to check in, then someone finally met us at 5:30. From there it took about another 30 mins to check in, and then another 30 mins to get our luggage. Then after all that, they gave us the wrong parking sticker and no one could communicate where we needed to go. We literally were sent on a wild goose chase and were sent to 5 different desks. Finally the valet had to go inside and tell people to stop sending us to the wrong people. We literally thought we were on a hidden camera because it felt so ridiculous how long it took us to get fully checked in! The place itself was great if it wasn’t for the construction or as soon as I mentioned it, they didn’t respond! The pools and amenities are great. But beware that the listing is misleading currently and again, the service was okay for minor things…not for major issues.