4/10 Dåligt
Jeff L.
8 maj 2024
Gillade: Incheckning och plats
Gillade inte: Kommunikation
Great location, but .........ant infestation and no internet.
Stayed in VRBO rentals for the entire time we were in Australia, this was the only one that was poor. Check in was fine and house was in great location. First issue, no internet. The login information provided via check in procedure and in "house" book were incorrect. Second problem, ANTS! One bedroom was located near where they kept garbage bins. Ants came in through floor boards and made bedroom useless. Message was left for management company, but call was not returned.
Upon check out we cleaned the entire house, as we do with all our stays. Followed check out procedures and went on our way. After 14 days had passed, I reached out on day 15 to see when deposit would be returned. Owners only have 14 days to report issues with guest. No issues were reported.
To our surprise, we were blamed for urine in a corner of the TV area of the house? Management company said there was a built up odor. (It would take longer than the 3 days we were there for this to happen). We had no pets, we are over 50, non-drinkers and were in be by 10 each night. Very strange. Management company said they would only refund half our deposit. Not worth the fight, I let it go. Management still has NOT refunded the deposit portion they said would be refunded.
Be very careful with this management company!
Jeff L.
Bodde här 3 nätter i mars 2024