Private Terrace Majanicho Home

We regret that your experience during your stay was not satisfactory. However, we must point out that we received no notification of the issues you mentioned during your arrival or stay, and you only reported them upon departure. Our management policy and operating protocols require immediate communication of any problems so that we can activate the maintenance team and provide a real-time solution. This was impossible because we were unaware of the issues during your stay. Furthermore, we remind you that we formally requested photographic and video evidence of the incidents you mentioned, as this is a mandatory requirement of our protocol for validating and processing any technical report or complaint with the appropriate department. Unfortunately, this material was not provided, preventing any intervention or verification on our part. Regarding the property layout, all information about bedrooms, bed sizes, and amenities is clearly detailed in the listing, strictly adhering to the published specifications. Since the incident was reported after the end of the stay and without providing the requested evidence, we cannot proceed with financial resolutions outside the terms of the reservation, as we were deprived of the opportunity to assist you during your stay.