Phoenix VII 409 | Heated Indoor Pool | Beachfront | My Beach Getaways

Kimmy, thank you for the review. We appreciate your feedback and will be sure to take care of the drain, asap. We are always available to come back by the condo to help with anything that needs attention. So, next time please call us. Thank you for taking the time to leave a review. We're very glad that y'all enjoyed your stay with us.

Thank you so much for your kind review. It makes us happy that you enjoyed your stay and thank you for letting us know about the sliding glass doors. Such helpful feedback from our guests is vital to our effort to keep our properties maintained to the highest degree of quality. We hope you come back soon for another great Beach Getaway.

Thank you for sharing your experience with us! We're thrilled to hear you had an amazing time on your beach getaway and found the condo clean and well-equipped. It's great to know the small vacuum and ice maker were handy for you and made your stay that much more enjoyable. We appreciate your feedback about the kitchen pans and the hand soap-it helps us ensure the best stay possible for all our guests. We'll definitely address those points with our property care and housekeeping teams. We can't wait to welcome you back for another fantastic stay!

Thank you for taking the time to leave a review Shelby! We wish we had known that you weren’t happy with the cleanliness of the unit, we would have been happy to send our housekeeping staff back out to address your concerns. As for the complimentary items, we do explain what we provide in the arrival instructions along with the rental agreement. We hope your stay at our condo felt like a home away from home, and if you'd like to give us another try in the future please contact us directly so we can have the chance to impress you!

Thank you for taking the time to leave us a review. The first thing you mentioned is the charges for parking passes. Every condo association has a per vehicle charge. The $7 plus tax to park in the underground lot is a per day fee while the $36 is a one time fee that's good for your entire stay. The condominium association dictates these fees. We do have notifications that it is necessary to purchase parking passes on our website, in the Rental Agreement you signed and in the Arrival Instructions. I'm very sorry to hear that you had this experience with housekeeping issues. This is certainly below our standards. We show no record of your contacting us regarding these issues so that we could have addressed them in a timely manner. This has been brought to the attention of our staff and we have added additional support to inspect each condo after a cleaning and before the next guest arrives. I am happy to know that you were able to enjoy your time at the gulf and would welcome the opportunity to have you stay with us again so that we may wow you in the future.

Thank you, Britney, for taking the time to leave a review. We are happy to hear that you had a great stay at our place and wish we had known during your stay about the housekeeping issues so that we could have made it right. We make it our highest priority to ensure each guest has the best experience possible. While our maintenance team are able to fix many things, the internet providers require the homes occupants to call them directly. We apologize for this hassle. We appreciate your feedback and have been able to address the other items that you've mentioned. This condo has always been a favorite for so many and we hope that you and your family will stay with us again, very soon.

Hi Roberta. Thank you for taking the time to leave a review. The parking pass fees are regulated by the Home Owners Associations that run the condo buildings themselves and some do require you to purchase them when you arrive. Since the door code we provide allows you to go straight to the condo, you're not required you to "check-in" . We all have to buy these passes when staying at the properties. I am sorry that about the lack of lightbulbs and can assure you that they have been replaced. Please, call us next time so we can take care of this more quickly. We appreciate your feedback and hope that you'll be back very soon.

Nicole, thank you for the review. We appreciate that you let us know about the housekeeping issues so that we could come back to the condo to make it right. We apologize for the inconvenience and hope that y'all were able to enjoy your stay with us.

Thank you for sharing your feedback and for choosing to book with Beach Getaways. We’re sorry to hear the condo did not meet expectations and that several items impacted your experience. Cleanliness and property condition are important to us, and we appreciate you bringing these concerns to our attention. Your comments regarding the ice maker, sleeper sofa, linens, dishes, and kitchen items have been noted and will be shared with the appropriate teams and property owner for review. We were glad to provide compensation for the issues experienced, including refunding the cleaning fee. We appreciate your feedback and the opportunity to address these concerns so we can continue improving the guest experience.

Thank you, Cathy, for taking the time to leave a review. We appreciate your feedback and are having our Quality Assurance team address the issues you mentioned. We would welcome another opportunity to provide you and your family with a 5 star experience and look forward to hearing from you soon,.