美しいビーチフロントホーム！ パシフィックリトリート

I want to thank you graciously for your kind review as to how much you like the house and your kind words about communication, etc. Also, after finding out it was the stairway from the house down to the garage that needed some attention, I apologize for that is our cleaners don't usually take care of that but I'm going to talk to them to make sure that they pay complete attention to the stairway from now on. Once again, thank you so much for your outstanding review!!

I sincerely want to thank you for such a wonderful review amy. Your group was awesome and thank you so much for leaving the house the way you did very tidy very nice and following all the instructions during your stay and when you checked out. Just wish our customers were as cordial and as understanding as you and your group were. Thanks again Amy so much appreciated!!

After reading your review, I was really disappointed because I thought my cleaners and or my maintenance man was not doing his job but after finding out that the problem was that You were dissatisfied because the area to the garage and the garage was not cleaned which is not part of the cleaning process and so I do apologize that that was the reason for your dissatisfaction was that the area to the garage and the garage was not cleaned which is not part of the cleaning regimen. Furthermore, I went in with my maintenance man to check everything within the living quarters of the house and everything was working perfectly so we have no idea why there was dissatisfaction with the part in the review that stated that things weren't working etc. And if she found something that wasn't working, we State specifically to contact us immediately which we never were except she did ask for a duster which she admitted was needed for the garage, which, as stated previously, is not part of the the cleaning regiment. We are very sorry that you were unhappy with the cleaning of the garage and once again every single thing in the house worked as my maintenance man and I double-checked everything. Thank you though for your kind words about the other things about the house that you appreciated. We try our hardest to make everybody happy but unfortunately sometimes it's very difficult too.

Your review of our home was very welcomed and appreciated as you did state many things we feel the same way about the home. Also, I want to thank you for acknowledging to me when we talked, that the cobwebs that your son found were at the bottom of the stairs in the garage as now you are aware that our professional cleaning service does not incorporate the garage as part of their cleaning duties! Also, it is considerate of you to acknowledge that we fixed the hot tub leak and brought towels over almost immediately! Once again, thank you very much for describing the home the way you did!!!!