Emerald Hill 22 - Playa Seagrove

Hi there, thanks for staying with us at Emerald Hill. We are happy to hear that you were pleased with the condo and the amenities as we truly do our best to maintain the property and provide our guests with a lovely experience. We truly hope we can welcome you another time! Thanks again for choosing to stay with us! Regards, Benchmark Management

Hello James, Thank you for sharing your experience with us! We're thrilled to hear that the cleanliness, location, and convenient beach access all met your expectations. The partial ocean view from the second-floor balcony is truly special, and we're glad you enjoyed it. We hope to welcome you back for another relaxing stay soon. Regards, Benchmark Management

Thank you so much for your wonderful review, Brad! We are thrilled to hear that you and your family had a great stay at Emerald Hill 22. It is fantastic that you enjoyed the location, amenities, and the convenience of having the pool and beach so close. We are glad you found the place clean and nice. We look forward to welcoming you back in the near future! Kind regards, Benchmark Management

Thank you for staying with us, Kim! We appreciate you taking the time to let us know that you enjoyed your stay at Emerald Hill 22. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Kind regards, Benchmark Management!

Thanks for staying with us at Emerald Hill. We truly do our best to maintain these properties but we do falter from time to time. We appreciate this review as it gives us a chance to fix what you found unsatisfactory with the unit. Please know that guest satisfaction is our priority! We do hope we can welcome you again soon for much better vacation experience we know we can provide! Thanks again for choosing to stay with us! Regards Benchmark Management

Thank you for your feedback. We are pleased to hear that you enjoyed the location and appreciated the privacy of the beach area for our guests. We understand your suggestion regarding balcony seating on the main floor, and we will take it into consideration for future improvements. We apologize for the issue with the plugs in the kitchen and alcove bed area. We will have our maintenance team address these concerns promptly to ensure they are fixed for future guests. We appreciate your stay and hope to welcome you back again soon. Sincerely, Benchmark Management

Thank you so much for your feedback! We hate that you did not thoroughly enjoy your vacation with us! We notified you about the HOA renovations that were happening in EMH6. that is why we offered to move you to another unit. If we had known of the issues you had when moving to EMH22 during your stay, we would have immediately took care of it and made things right for you. Although, we can not change when the HOA decides to do renovations, we did the best we could in notifying you ahead of time and offering you more options to move to. We do apologize as we know it is frustrating, but we do hope that you will reconsider and join us again real soon for more Florida sunsets! Kind regards, Benchmark Management

Angella, we sincerely appreciate your valuable input. Your satisfaction with your stay at Emerald Hill and the convenience of our location bring us great joy. Your suggestions regarding this specific unit are invaluable to us, and we'll absolutely consider them as we strive to provide top-notch accommodations. We look forward to the possibility of welcoming you back to Emerald Hill, where you might discover a unit that aligns perfectly with your preferences. Your ongoing support means the world to us, and we're grateful to have had the pleasure of hosting you in various units. Should you have more feedback or requests in the future, please feel free to reach out. Warm regards, Benchmark Management

Thank you for taking the time to share your feedback. We appreciate your loyalty over the past four years and truly value your insights. We apologize for the issues you encountered during your stay. We have since given the unit a thorough spruce clean to ensure a more pleasant environment for our guests. Regarding the balcony furniture and the requests for proof of unit, we understand how that could feel intrusive. We are continually working to improve our processes to enhance the guest experience. We also want to clarify that we no longer provide bike rental vouchers, as our business relationship with Vacayzen has changed. We are glad to hear that you love the location, and we hope to have the opportunity to welcome you back for a more enjoyable stay next year. Thank you again for your feedback. Sincerely, Benchmark Management

Hello Ramona, we are so happy to hear that you had an awesome time at Emerald Hill! We are also happy to hear that the overall layout of the unit met your expectations and that you loved the proximity of the unit to local restaurants and shops. We have taken your comments/ regarding the main floor balcony into account and will pass this along to the proper parties. Thank you also for extending your stay with us! We hope we can welcome you again soon for another lovely vacation experience. Thanks again for choosing to stay with us! Regards, Benchmark Management

Stanley, Thank you for reviewing your stay with us at Benchmark Management. We are sorry to hear you didn't enjoy the mattress and pillows in this condo, as we strive to provide the very best for our guests while staying with us. Always feel free to reach out with any concerns during your stay and we will do everything we can to get your vacation on track. We hope you choose to stay with us again in hopes of providing the 5-star vacation we know we're capable of, we would be glad to have you! Sincerely, Benchmark Management.

Tamela, thank you for continuously supporting us over the years! Emerald Hill 22 is the perfect beach retreat to relax and enjoy the Florida weather. We pride ourself in providing exceptional service, and it is always good to know our effort is paying off. We can't wait for your return to this beautiful home! Sincerely, Benchmark Management

Vincente, thank you for sharing your feedback with us. We are pleased to hear how polished the home was with everything you needed for a great beach vacation. Seagrove is undeniably one of the best locations to enjoy the Florida beaches. It is just a quick walk to the beach, restaurants, and shops in the area. We are grateful for you highlighting our efforts in making your stay stress free. We hope to see you again soon for another fun in the sun! Sincerely, Benchmark Management

Thank you so much for sending in this review! We are so thrilled that you and your loved ones enjoyed your time at Emerald Hill 22! We are so honored that you stayed with us and are very humbled by your rating. Emerald Hill 22 is really a beautiful unit! We look forward to your future stays with us! Benchmark Management

Wesley, thank you for taking the time to review your stay at Emerald Hill 22. This is a fabulous unit with breathtaking Gulf views! It is evident that we missed the mark during your stay. We value the fact that you entrust us with your vacation and we are sincerely sorry that the beginning of your stay started off rough. Please know that should you ever have any issues while you are staying with us, please give us a call and we are always happy to assist. We do hope that you will come back and stay with us so that we can give you a five star experience!

We're pleased that you chose to stay at Emerald Hill 22 for your vacation and that it had everything you needed. Please come again! Benchmark Management

Stephanie, Thank you for taking the time to review your stay. We are incredibly sorry that the cleanliness of the unit was not done up to our standards. We are passing this information onto housekeeping to ensure that something like this does not happen again. Emerald Hill 22 is a lovely unit in the heart of Seagrove and we hope that you will come back to visit so that we can give you a five star experience! Benchmark Management