4/10 (不満)
Susan C.
2025 年 8 月 30 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション
Beautiful chalet, however, the service from the management company was appalling. Bedroom 5 has twin beds not a king size as described, one bed broke on a leg previously repaired and this was left broken for over 24hrs meaning we had to sleep on a mattress on the floor. The hot tub was restricted to 37degrees however it never got close to that temperature and was unusable for the week. The cover for the tub stank of mould and the ph of the water was way off when checked. Having rented from M&T in the winter this management company fell woefully short by comparison.Hand soap dispensers were provided of every sink but these were empty. Beach towels were not provide despite being in the description. The ice dispenser had not been filled. The drains for all showers were blocked, as was the kitchen sink.There was no apology from the management company who even suggested 31 degrees in the hot tub was warm enough!Such a shame, the chalet has so much potential, it is described as 5 star but is in desperate need of a deep clean and an efficient management company if it aspires to achieve this rating.
Susan C.
2025 年 8 月に 7 泊滞在
