There was poop.I want to be clear about the main issue up front because I don't want anyone to skim this review and miss it: there was a fresh pile of dog (we hope) poop on the bedroom floor when we arrived, along with multiple wet spots elsewhere in the property.If you're thinking, "The house probably just hadn't been cleaned yet," that wasn't the case. There were fresh vacuum lines on the carpet, and the house smelled strongly of Resolve carpet cleaner. The property had clearly been cleaned, AND there was also a fresh poop pile waiting for us in the bedroom.Arriving at a vacation rental at 9:30 p.m. with six kids, finding poop in one of the bedrooms is about as far from an ideal start to a vacation as you can get. The lingering odor made that bedroom unusable for our weekend stay.The property management company did come that evening to remove the poop—with a bottle of Resolve and a roll of paper towels—but there was no meaningful acknowledgment of how this affected our stay. We were told to wait until after checkout to resolve the issue, but by then VRBO was apparently no longer able to intervene. The homeowner ultimately offered a 200 credit, which didn't come close to compensating us for the condition of the property or the disruption to our trip.Everyone can have an off day. What matters is how they respond. Based on our experience, don't expect an ethical or customer-focused response if something goes wrong.