2/10 Horrible
Julie S.
11 de feb de 2026
Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
After dealing with a death of one of my best friends and planning a wedding for my daughter, I was looking forward to a calm and relaxing weekend to experience everything Hot Springs has to offer. I contacted the Host prior to my stay about the ice storm coming, and asked if I could pay more to change weekends or cancel so I could receive 1/2 my payment back, but the Host was adamant that we wait and see what the weather was going to do. The weekend before my stay, a huge ice storm came in. I contacted Host again. He assured me everything was going to be fine. When I get there, the front yard and driveway were covered in ice so of course my car gets stuck. Contacted the host again. He said I’ll send someone over to help. 18 hours later his manager Justin shows up and said he would clear the drive and help me get unstuck. Instead he leaves and tells the host that I refused his help. So I’m stuck with no food or drinks and had to get a tow truck in order to get out. Raymond the host was very rude and kept making up excuses blaming me the whole time. I have videos of the tow truck having a hard time trying to help me because of the ice. Raymond left me in a dangerous situation and out even more money. Had to leave because I shouldn’t have to hire a tow truck every time I wanted to go somewhere. The bed linens had to be washed before I could lay down because they smelled like a wet dog. The tvs wouldn’t work half the time. This was a horrible experience!!!
Julie S.
Se alojó 3 noches en enero de 2026
