Comfortable Gonzaga unit close to downtown Spokane

Thanks Lesly! I am glad you had a great stay. I hope you will choose my place again if you're back in Spokane!

I am bummed your stay didn't meet your expectations! I do ask that guests let me know if there are any issues within 24 hours of arriving, and I didn't hear from you. The listing photos do show the place as it is currently though some items might be different such as new sheets. The listing does say that there is a large shared front yard that can be used. Again, I wish you would have let me know your concerns during your stay so that I could have worked with you to make things right and align better with your expectations.

Thank you Angela! I am glad you had a good stay and enjoyed the space!

I am bummed to hear that my place didn't meet your expectations. I will review the cleaning notes you've made here with my cleaner. Regarding the neighborhood, I have provided a description of the neighborhood in my listing where I do say that the neighborhood is a historically working class neighborhood. I understand that in a working class part of town some of the niceties that come along with Suburban neighborhoods and HOAs can be lacking at other homes in the neighborhood, but the neighborhood is very safe and have had hundreds of stays with no issues from the neighborhood. I am disappointed to hear that the neighborhood also didn't live up to your expectations. Lastly, I do ask that guests let me know if they have any issues with their stay while they are staying at my property so that I can work to remedy any issues. I am bummed that you didn't contact me at all about your concerns and wish you would have so that I could have worked to make your stay better. Thank you for choosing my place!

Thank you, Whitney! I am glad you had a good stay. I hope you will choose my place again if you are back in Spokane!

Thanks Katherine! I am glad you had a good stay!

Thank you Keri! I am glad you had a nice stay!

Thanks Angela! I am glad you had a good stay! I hope you will choose my place again if you are back in Spokane!

Hi Michael. I am sorry to hear that your stay wasn't up to your expectations and will work on addressing the concerns you brought up. I do want to reiterate that the neighborhood, Bemiss, has a long history with Spokane as a safe, working class neighborhood. Thanks, Joe.

Hi LaNay. I understand that my unit did not meet your expectations. First, my unit is located in a working-class neighborhood near Gonzaga University, and I have not had any guests who have had issues in the over 200 nights I have hosted. I also have cameras on the exteriors of the units for security purposes. As the owner/operator, I did most of the renovations myself. I value your input and will take into it account on future improvements. In our private conversation, you originally said that you were concerned about the cleanliness of the shower because of the grout color. I would like to remind you that the grout color is brown because of the tan tile used throughout the bathroom which you can see from the photos on my listing. Additionally, I looked through the shower and there are no cracks or gaps in the mortar and the bathroom vanity is attached to the wall. There are also no shims holding anything in the unit together. There is a single shim beneath the dishwasher to help balance it which is also visible in the photos on my listing. Thank you for letting me know the railing had come loose. While not unsafe, I have tightened the railing. You mention that you are unhappy with the value of my place. I would like to reiterate that my unit is consistently priced in the lower 25th-50th percent of listings in Spokane which includes the nights you stayed. Regarding a refund, I would like to address that we never settled on a refund. You also let me know that you were leaving early 6 hours after my standard check out time of 11 am. I also accommodated a 4 hour early check in when my standard check in time is 3 pm which also required me to bring in a second cleaner at my expense. Lastly, across all booking platforms, I have 50 reviews with 43 of them being 5-stars, 5 being 4-stars, and 2 including yours being below 4-stars. I wish you would have brought your concerns up to me when I checked in with you on Saturday morning as I am sure we would have been able to work something out instead of bringing them to my attention at 5 pm on Sunday right after you had left. Thank you, Joe.

Alice, I am bummed to hear that my place didn't live up to your expectations. I will work with my cleaner moving forward to ensure that the unit is clean in the future. However, I ask all of my guests to let me know if there are any issues with their stay before and after check in as well as before check out, and you did not message me to let me know that you were not satisfied with the unit which doesn't allow me to do anything to work with you to remedy the situation. I can assure you that the tile is grouted in all areas, and you knew there was black grout in the shower upon check kn because it is visible in my listing photos. Also to address your point about a hot tub, you messaged me on April 13, 2024 to confirm there was a hot tub, and I told you there was not and told you I would double check my listing which I did and fixed the mistaken hot tub selection. You were told that there was no hot tub more than 1 month before your stay which was ample time for you to cancel your stay and find another place per my cancellation policy had the hot tub been that important to your stay. All that to day that between VRBO and other short term rental sites, I have over 100 5-star reviews on this property, but again, I am bummed to hear that it didn't live up to your expectations and that you didn't notify me that there was an issue while you were staying. Best, Joe