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Carol, I am so sorry there was pet hair on the couch. The cleaner should have vacuumed the couch. This house is pet friendly and the renters that left the day you arrived did have a pet. If you want to come back again, I do have a house listed with HomeAway that is in the same location - it is pet free. That would probably be a better fit for you. (It is HomeAway Property #3557261). Please accept my apologies and we do give a $100. per week discount for your next visit.

Aaron Green made a late reservation for 4 days (9/27 – 9/30). He arrived on 9/27, walked through the house, filled out paperwork, made his payment (due to short time to his arrival, I had asked that he bring cash; he asked if an out-of-state check for the deposit could be written, to which I agreed), & he took the keys & left. The next day (9/28) he made a complaint of not being able to connect to wifi & stated that the sheets had a bad odor. I told him by email how to reset the wifi modem & stopped over later to re-set the modem & did not notice any odors. The house had just been cleaned (& all linens washed) by our cleaners after another guest left on 9/24. The cleaners did not notice any bad odors/smells. The previous renters had commented on the cleanliness of the home (see their review). There was no basis for his complaints. While at the house, I told Aaron I might have another house he could stay at (that should be available the next day) or offered a refund. Aaron and his wife left the house at ~5 p.m. on 9/28 (to pick up their children, who I never saw), leaving their 2 dogs gated in the bathroom with all of the windows open & lights on (inside & out). I was visiting another renter, & heard the dogs barking & whining, creating a disturbance for the other guests & the neighbors. I did not leave until ~10:30 p.m. & Aaron had still not returned to the house where he had left the dogs. The next day (9/29) I told Aaron the other house was not available; I could only offer a refund. He told me he was “packing up” & expected a Full Refund. I arranged to meet him at the house at 4:30 p.m., Friday, 9/29 to discuss his refund. When I arrived at the house, police arrived (called by Mr. Green). Other than to try to intimidate me, I have no idea why he called the police to be present but I am glad he did, because (in Aaron's words - where it became ugly) - Aaron’s behavior became very erratic & threatening. He did not have the keys to return, & we waited for someone else to arrive with the keys. He became more irritated, confrontational & threatening as we waited. He did not mention his son falling until the very end, when he threatened to call Code Enforcement. After the keys were returned, I refunded his deposit, 2 days’ rental and ½ of the Maine State lodging tax. Aaron was threatening to be "very verbal" about this as he got into his car. He was looking for place where he could leave the dogs unattended (for free) & join his friends at the time share.