Verified review
6/10 Okay
robert r.
Sep 2, 2026
Liked: Location
Beautiful Property, Very Disappointing ManagementThe property itself is private and has beautiful views, but unfortunately the condition, functionality, and management of the home made it difficult to fully enjoy what should have been a wonderful stay.The windows were extremely dirty when we arrived—dirty enough that we ultimately cleaned them ourselves so we could actually see and enjoy the view the property is presumably being rented for. At a home of this caliber, that should not be the guest’s responsibility.The full-size refrigerator also had trouble maintaining a sufficiently cold temperature, which was concerning and inconvenient. And despite having a full-size freezer, there was no ice maker. For a high-end vacation home, especially one presumably designed to accommodate guests for extended stays, these are surprisingly basic omissions.The sauna was another disappointment. We later learned that it was not working and that staff apparently knew this before our arrival. Yet Grand Welcome provided no advance notification whatsoever. We had to discover the problem ourselves. If an advertised amenity is unavailable, guests should be told before arrival rather than finding out after they’ve unpacked.The interior of the house also feels quite cold and austere. There are some questionable choices that make the home feel more like a corporate workspace than a thoughtfully designed vacation retreat. Each bedroom has an extremely large computer desk setup, taking up a
Stayed 6 nights in Aug 2026