プール＆グリル利用可のコンドミニアム～ガトリンバーグまで4マイル！

Hi Angie, thanks for taking the time to leave this review! We're so glad you enjoyed your stay overall! The homeowner would like to share the following: -The features you see on the listing are accurately advertised. We encourage guests to thoroughly review the listing before booking to meet expectations. While we cannot control the view of our condo, we're sorry if this caught you off guard -We have been working on repainting the unit, and it's complete! We have painted the inside and changed the appearance overall so we can ensure our high standards are being met and exceeded -We use a professional cleaning company to ensure that the home is cleaned and sanitized between guests and we are confident that the home met our high cleanliness standards before your check-in. We'll collaborate with our cleaning team to ensure this issue does not recur for future travelers We are confident that future guests will continue to enjoy wonderful stays here!

Hi Joyce, we want all of our guests to have a comfortable and seamless stay, and we're sorry to hear about the issues you encountered. After speaking with the homeowner, they’d like to provide the following:-The missing broom has been replaced, and we apologize for the inconvenience.-The shower repair needed additional parts and required a plumber, which unfortunately couldn’t be addressed during your stay, but this has now been resolved.-The property is regularly exterminated, and while finding a dead cockroach is certainly unsettling, it was an isolated incident, and we’ll continue to ensure the home remains pest-free.We’re glad to hear you enjoyed the pool and hot tub, and we appreciate your patience during this time. Thank you for your valuable feedback, and we hope that future guests will have a much smoother experience.

Hi Marla, thanks for taking the time to review your stay. After reading your feedback, the homeowner wanted to share the following: - We were not aware that the hot tub was being repaired. We apologize for the inconvenience this caused. - Regarding the tip envelope, please know that it is not a requirement. It was never our intention to put any pressure on our guests, and we'll be more mindful of such matters going forward. Once again, thank you for sharing your thoughts with us. Your feedback helps us to improve and provide a better experience for our guests.

Hi Susan, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We strive to make our house as comfortable as possible for our guests, the kitchen is residential for the condo and there are also plenty of kitchen essentials in the house, and if you reached out to us during your stay, we would have been more than happy to help and bring over additional items -The features you see on the listing are accurately advertised. We provide plenty of details in the listing description about the property and location, but we also encourage guests to research the area before booking to ensure it is the right fit for their needs -We provide sufficient towels for the number of guests to use in the condo. We have passed this along to the cleaning crew to take special attention to the issue you have mentioned to ensure this issue does not recur for future travelers We're sincerely sorry the home did not meet your needs. We have had such positive reviews in the past. We will consider all guest feedback to ensure we provide each visitor with a positive experience.