4/10 (不満)
Peter M.
2025 年 12 月 10 日
良かった点 : チェックイン
気になった点 : 清潔度、コミュニケーション
Very disappointed. The apartment appeared clean when we first arrived, but on day 3 of our 6 day booking, I discovered 3 large live cockroaches in the bathroom and kitchen. I had to chase them around the apartment with a nearly empty tin of Raid generic insect spray. In doing so, I discovered many areas under beds, under kitchen units and in cupboards which were very dirty. I complained to the property manager as my partner was part way through some surgical treatment and had open wounds and was at elevated risk of infection.The property manager was initially slow to respond and said this was a common problem. There were no flyscreens on windows and doors and there was no evidence of active pest control measures in place (no Moretin cockroach spray or traps). I subsequently found a fourth live cockroach. The property manager agreed to refund us for the last 2 unused days if we vacated the property, so we booked ourselves into another property (no cockroaches). The refund should have been AUD 765 but we only received AUD 560.88 after 10 working days. The delayed refund significantly limited our holiday activities. The missing AUD 204.12 was withheld by Vrbo. Totally unfair that the full refund was not paid.
Peter M.
2025 年 11 月に 6 泊滞在
