6 Mi to Bourbon Trail: Group Estate on 20 Acres

Addressing the concerns and feedback provided in your review is of utmost importance to us, and we sincerely appreciate the time you took to share your experience. Our goal is to ensure every guest enjoys a comfortable and memorable stay, and it's clear we missed that mark for your visit. Please allow us to address the specific points you've raised: As we aren't currently undergoing renovations, we do have plans in the future to enhance our property's appearance. The basement and garage are not available for guest use, we apologize if this was accessible during your stay. While our property is indeed located in a rural part of Kentucky and offers a rustic charm, we understand that the exterior appearance, including the fence and the presence of planting containers, may not have been to your expectations. Outdoor Appearance: The rustic charm of our farm property is something many of our guests appreciate, but we understand that the appearance of the fence and the containers used for planting may not be to everyone's taste.Enhanced Privacy in Bedrooms: We take the concerns and comfort of our guests seriously and are grateful for your feedback regarding the privacy of the sleeping areas. In response to your insights, we’ve already upgraded the rooms that were previously adapted into bedrooms, implementing measures to significantly enhance their privacy and comfort. We are also in the process of revising our online listings, with updated photos and descriptions to come, ensuring that future guests have a clear and accurate understanding of the accommodations we offer. This initiative is part of our ongoing commitment to improving guest experiences and ensuring our property meets the high standards we set for comfort and satisfaction.Cleanliness and Maintenance: The condition of the kitchen sink and the oversight by our cleaning staff regarding the fish in the dishwasher are unacceptable. We have addressed this with our team to ensure it does not happen again. The temporary fix with the rug over cracked tiles is indeed a safety measure, but we are expediting the floor repairs to avoid such makeshift solutions.Pest Control and Temperature: Located on a farm, we consistently utilize pest control services, and we're now reassessing their scheduling to enhance effectiveness. Given the interval between cleanings and bookings, it's possible for pests to surface occasionally. To address this, we're collaborating with our cleaning staff to conduct an extra inspection before new guests arrive, aiming to reduce the presence of pests. The temperature setting is implemented to keep utility costs in check, yet guest comfort remains our priority. We invite future guests to communicate any need for temperature adjustments during their stay—your comfort is important to us, and we're here to make the necessary accommodations.Communication: We regret not being informed of these issues during your stay, as we were unaware of your concerns. We urge all our guests to communicate with us about any issues or requirements they might have while staying with us. We are always ready to accommodate reasonable requests to improve your experience. We're committed to making the necessary improvements and hope you'll consider giving us another opportunity to provide you with a true representation of the quality and comfort we strive to offer. Thank you again for your feedback, and please accept our sincerest apologies for the aspects of your stay that fell short of expectations.