Check-in gave this apartment a terrible first impression. Then we faced the ick factor of finding mildew around the shower basin and bathroom sink. The unit cleaning supplies were left empty, so we purchased some, and I spent an hour cleaning all of the surfaces in the apartment, The crud included grimy mirrors, filmy shower doors, toothpaste splashes and smudges on the bathroom artwork, and personal product residue inside the bathroom drawers. An old dish sponge was left at the sink, and the door to the freezer was iced over, so it couldn't be used. The shower and sink collected water. No supplies were left for us including toilet paper, bags, soap, or paper towel. It seemed like the apartment had been quickly spot cleaned by someone who needed glasses.The floors and sheets were immaculate. Check-in: Even though I read other comments and knew people had had problems with key collection, I was prepared and confident about going to another location. The reality was the key safe system is glitchy, and the combination we were given didn't work. We were then directed to another service to get support. After 50 minutes, we retrieved the keys.Maintenance: Quick turnaround to fix the clogged shower, sink, and freezer.Cleaning Products: They offered and refunded 15 euros for supplies with receipt.Overall: Be prepared to experience check-in inconveniences. Management is responsive. Once settled, you sleep well in this quiet and dark well designed and spacious apartment.