We booked this unit in January for an August arrival, paid in advance, and received all confirmation information and a door code in advance of our arrival. When we arrived, we entered the assigned code, which opened the door, but we found another family inside the unit who seemed as surprised as us that another family was in the condo they booked.We called the number provided, a rental agency, which was also surprised and tried to help us sort things out. Apparently, the owner had double-booked the unit, and they offered to refund the full cost of the unit or move us to another unit in a completely different part of the island. This was not acceptable as we had carefully planned our vacation for this part of the island. Fortunately, the complex was able to directly rent us a beautiful unit elsewhere on property, so we accepted the full refund. The complex itself is wonderful, and the employees were so helpful, refrigerating our groceries we had picked up so they didn’t go bad.We were never offered anything for the horrible inconvenience, and I would never recommend booking this unit or working with this rental company. What a terrible way to treat people who book in good faith and travel a long way to get to Maui with their family only to find out they have nowhere to go. That said, Napili Point is amazing, and I’d highly recommend unit c-6 rented directly through them.