Island House Beach Resort - Villa 23

Thank you for your review. I am glad you enjoyed the unit. I would like to address your issues that you said you experienced while here at Island House. Chairs - From May 1st to November 1st it is turtle season here in Florida. All chairs must be removed from the beach at dusk and cannot be unlocked until dawn. If we violate those rules, we will be fined heavily. We have 2 stacks of chairs on "each" side of our property. My staff arrives at 7:00 a.m. everyday. Their first thing to do is to unlock the chairs. Based on our occupancy we unlock how many stacks we think are sufficient. In May we are very quiet and there is not a need to unlock all four stacks, especially during turtle season. Perhaps you were looking on the wrong side of the property? As for the canopies, there was 3 maybe 4 canopies on the beach during your stay. We are on the widest part of Siesta Beach, the beach is huge so there is not any way that they could have blocked your view or your access to the water. WiFi - what network were your trying to access is the question? We have over 15 access points on our property and the wifi is very good. Linens - you made your reservation online and put the # of guests as 2. In your review your are now saying you have 4. You were supplied with 8 bath towels, 8 hand towels, 8 washcloths, 2 bath mats, kitchen linens. That should have been plenty of towels for a 3 night stay even with 4 people. One other question is why did we not receive a call from you about any of these issues while you were our guests? Everything you have stated could have been corrected very easily and we would have been more than happy to help you out. We take pride in our service at Island House however if a guest does not let us know until they depart , there is really nothing we can do. Sincerely, Scott Holland Office Manager - 20 years serving Island House

Thank you very much!

Thank you for the comments and glad you enjoyed. Hopefully see you next year.