Dog-friendly condo w/ two shared outdoor pools, spas & tennis court

Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We sincerely apologize for the maintenance issues you had. While we know it doesn't remedy your negative experience, we hope the compensation provided alleviates some of the stress. We will use your feedback and experience to help create a more positive environment in this home moving forward, and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future.

David, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. If there are any concerns or areas in need of additional attention, we hope to be notified so we can make sure any issues are addressed. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We truly hope we can host you for a more comfortable stay in the future, thank you.

Thank you for taking the time to review your stay with us, Ashley. We hope that you had a great stay! We apologize for any aspects of our pricing that were not to your party's liking and appreciate your feedback. We apologize for the inconvenience and hope we can host you again!

Hi George, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

Hi Brian, thank you for taking the time to share your valuable feedback, we are glad to hear you enjoyed the views and location of our home. We apologize for the inconvenience with the maintenance and appliance issues you experienced, and we appreciate you letting us know that there is room for improvement. We would have been happy to assist with any questions or concerns if we had been notified during your time with us. Our local team strives to provide every one of our guests with the best possible vacation. We are very sorry for dropping the ball during your stay and will be sure to follow up with the appropriate parties to ensure that our communication is streamlined and thorough to meet our high service standards. We will pass your suggestion on to our local manager, who will work with our homeowner to make necessary upgrades and continually improve our home. We hope to have the opportunity to impress you better in the future.

Thank you for sharing your feedback with us. Our goal is to continuously improve and provide the best possible experience for all of our guests, and your input is invaluable in helping us achieve that goal. If you would be open to discussing your feedback further, please feel free to reach out to us directly. Thanks again, we hope to have the opportunity to welcome you back and exceed your expectations in the future.