Casa Flors - 2 bedroom apartment with free wifi

Hi Helen, thanks for your feedback! We are sorry that you experienced troubles with the television, we are always available during our guests stay to solve any issues but we didn't receive any feedback in order to be helpful. We will check if there is an issue to be solved! Regards, Sergio

Hi Matias, thanks for your feedback! We will closely look at the kitchen utensils, to make sure they are in perfect conditions for next guests! Regarding oil, coffee, etc: we do provide some stock for our guests, but keep in mind that is a self-catering apartment and if you stay for a longer time, you can buy some extra. We confirm that the A/C is in the living room, as in most homes in Barcelona: we do not have A/C through the whole apartment, especially when is a small one. The good side is that being a high floor and well ventilated, and Gracia neighborhood is on a high part of the city!

Dear Olga, as explained in a long list of emails, the reality was slightly different from your comment. We had given you a signposted meeting point, but you never confirmed if you followed our instructions but you went to look outside the terminal, not the way we had explained by email. The driver called the number you had provided (we sent you screenshots) but your mobile phone did not receive phone calls, only a data connection which proves to be useless for direct contact when someone tries to get hold of you. After waiting for a long time, the driver had to leave but still spent more than an hour at the airport, which had to be paid. We are sorry but the person who met you did not call the correct number, or he would have been easily able to get a reply. The office has a 24/7 contact but he called the landline, which is not operating out of business hours, hence the miscommunication. Believe it or not, this is very unusual, since our clients have always been able to find the driver at the established meeting point, or have been able to call and get a reply, which was not the case.