This review is for both the property and VRBO as a whole. In preparing for our once in a lifetime family trip to Italy, we wanted to use an American based rental company in case we needed to rely on customer service support. Inevitably, we got the complete opposite. We chose this property for its location, advertised amenities, and overall positive reviews. The property listed as having a laundry washer and being air-conditioned, an important amenity for the 95 degrees and 80% humidity during our stay. Upon arrival, we found no laundry washer and the property manager stated they just had it removed and forgot to update the listing on the website. The kitchen, hallway bathroom, and one out of the four bedrooms are not air-conditioned. Because of this and the extreme heat during our stay, the kitchen and one bedroom couldn't even be used (we paid extra to use the fourth bedroom). We filed a complaint with VRBO during our stay and were initially told that they would follow-up with the property owner/manager and come up with a resolution. Four weeks later, we've spent hours on over five phone calls to follow-up with VRBO customer complaint section and all they do is give us the run around and false promises. Do not rent with VRBO as they will look out for the property owner more than the rental customer.