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6/10 Okay
Geoffrey S.
13 Nov 2023
Beautiful property, horrible management company
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We stayed at Serenity managed by Benchmark and it wasn't a great experience. The home and location were perfect but we had several issues arise during our stay that was never addressed or taken care of. The pool was never cleaned the whole time we were there and there was no pool net for us to clean the pool. I reached out to Benchmark and it took them days to respond I got a generic response when they finally responded. The wifi in the home never worked and the service in the home was horrible. We reached out the first day regarding that and we never had someone come out and correct the issue. It took them days to respond once again and they told us to just unplug it and plug it back into the. Which we tried before even considering them. We had a federal agent in our group and he had zero access to any of his work within the home. I understand it's a heavy travel time with Spring Break, but good customer service goes a long way and no resolution to any of the issues is not acceptable. We will not be staying at another Benchmark Property due to these issues.