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Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub

Photo gallery for Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub

Private kitchen
Interior
Living area
Living area
Living area

Reviews

9.4 out of 10
Exceptional
2 bedrooms2 bathroomsSleeps 4

Popular amenities

  • Heated pool
  • Onsite parking available
  • Kitchen
  • Laundry room
  • Air-conditioning
  • Outdoor barbecue

Explore the area

View in a map
Charlevoix, MI
  • Place, Beaver Island Boat Company Ferry Terminal
    ‪3 min walk‬
  • Place, Charlevoix Beach
    ‪5 min walk‬
  • Place, Mushroom House
    ‪7 min walk‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪67 min drive‬

Rooms & beds

2 bedrooms (sleeps 4)

Bedroom 1

1 King Bed

Bedroom 2

1 Queen Bed

2 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Toilet · Shower only · Jetted bathtub

Spaces

Deck or patio
Kitchen
Balcony
Separate dining area

About this property

Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub

Pointes North Inn is one of Charlevoix's unique condominium suites that book like a hotel room. Book for the condo's privacy, stay for the hospitality.

This gorgeous condo boasts beautiful laminate flooring in the main living areas, tile in the bathrooms, cozy carpet in the bedrooms, and plenty of lighting. In the loft-style upstairs bedroom you will find a luxurious king-size bed, a tv with a roku remote, beautiful bedside tables, alarm clock/radio, a dresser, a walk-in closet, and a jet tub!. The upstairs bathroom has a separate walk-in shower and toilet room that also offers an additional closet. The beautiful vanity offers extra storage! The living room offers a comfortable sofa, a sitting room with a settee sofa and a cozy armchair, large smart tv with a roku remote, beautiful side tables, and a stunning view! There is dining space that seats 6 that overlooks the channel. The full sized kitchen boasts plenty of storage and granite countertops. There is a 4 burner glass cooktop range stove, full size fridge, 12 cup coffee maker, dishwasher, microwave, toaster, tools for cooking and serving. The large downstairs bathroom offers tiled shower, separate toilet room, and a beautiful vanity with marble countertop. The master bedroom displays a beautiful queen size bed with a cozy cottage vibe, plenty of storage a smart tv, and a cozy reading nook! In the downstairs coat closet you will find the iron and ironing board, and a few cleaning supplies. In addition to the fabulous interior, through the sliding glass door upstairs you will find a 4 person seating and table arrangement on the large balcony.

We provide towels and mini soaps for your use, as well as limited daily housekeeping services. Be sure to ask the front desk if you need a playpen or high-chair if you bring your little one.

Pointes North Inn has high-speed Wi-Fi throughout the building and coin-operated laundry on the second floor. The lobby area has seating which overlooks the heated indoor/outdoor pool. The inside section of the pool is open year-round, while the outside section is closed off October to May.
Our prices include all fees. No hidden fees.

Add dates for prices

Amenities

Pool
Kitchen
Free WiFi
Air conditioning
Laundry
Outdoor space

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  • Washing machine
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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 11:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a deadlock
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

About the area

Charlevoix

Located in Charlevoix, this condo is in the city centre. North Seas Gallery and Charlevoix Circle of Arts are cultural highlights, and some of the area's landmarks include Mushroom House and Charlevoix South Pier Light. Ready for a night out? Consider Castle Farms and Lavender Hill Farm. Take in the nearby slopes with skiing, or try out other outdoor activities such as sledging and ice skating.
Map
Charlevoix, MI

What's nearby

  • Charlevoix Circle of Arts - 3 min walk - 0.3 km
  • Beaver Island Boat Company Ferry Terminal - 3 min walk - 0.3 km
  • Charlevoix Beach - 5 min walk - 0.5 km
  • Mushroom House - 7 min walk - 0.6 km
  • Lake Charlevoix - 16 min walk - 1.4 km

Getting around

  • Pellston, MI (PLN-Pellston Regional) - 45 min drive

Restaurants

  • ‪B.C. Pizza - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Harbor View Cafe - ‬8 min walk
  • ‪Charlevoix Dairy Grille - ‬14 min walk
  • ‪JAX - ‬2 min drive

Frequently asked questions

Does Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

How much does it cost to stay at Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub?

As of 10 Apr 2026, prices found for a 1-night stay for 2 adults at Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub on 13 Jun 2026 start from £238, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub pet-friendly?

No, pets are not allowed at this property.

How much is parking at Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub?

On-site parking is available at the property.

What time is check-in at Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub?

Check-in begins at 4:00 PM.

What time is check-out at Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub?

Checkout is at 11:00 AM.

Where is Spacious 2 BR Condo | Downtown Charlevoix | Indoor/Outdoor Pool | Jet Tub located?

Located in the heart of Charlevoix, this condo building is steps away from Beaver Island Boat Company Ferry Terminal and Lake Michigan. Charlevoix Beach and North Seas Gallery are also within 5 minutes.

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 28 out of 35 reviews
Rating 8 - Good. 4 out of 35 reviews
Rating 6 - Okay. 1 out of 35 reviews
Rating 4 - Poor. 2 out of 35 reviews
Rating 2 - Terrible. 0 out of 35 reviews

8.2/10

Cleanliness

6.0/10

Amenities

6.0/10

Property conditions & facilities

9.2/10

Check-in

8.8/10

Communication

9.4/10

Location

9.6/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Todd P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place

Very nice spot to stay over looking the town
Stayed 1 night in Aug 2025
Response from VrboOwner on 7 Sept 2025
Thank you so much for your five-star review and for staying with us at Pointes North Inn, Suite 201, in downtown Charlevoix, Michigan. We’re delighted to hear that you found it to be a very nice spot, especially with the wonderful view overlooking the town. At Northern Michigan Escapes, we are proud to manage Pointes North Inn and provide guests with vacation rentals that combine comfort, convenience, and the charm of Northern Michigan living. Pointes North Inn’s location is one of its greatest highlights, and it’s great to know you enjoyed it. Being right on Main Street places you steps away from Round Lake, Lake Michigan beaches, the marina, and the iconic Charlevoix drawbridge. Guests love being able to walk to boutique shops, coffee houses, art galleries, and restaurants, making it one of the most desirable lodging options in the area. Whether you’re exploring the waterfront, attending seasonal festivals, or simply enjoying the lively atmosphere of downtown, this property offers an unbeatable setting. Suite 201 provides the comfort and amenities of a condo-style unit, giving guests more space and flexibility than a traditional hotel. With features like a full kitchen, living area, private bedroom, and screened-in patio, it’s designed to make every stay relaxing and enjoyable. Cleanliness and upkeep are top priorities for our team, and we’re thrilled you had a positive experience here. Thank you again for your kind words and recommendation. We look forward to welcoming you back to Pointes North Inn and Northern Michigan Escapes for another memorable stay in Charlevoix, where comfort, convenience, and Northern Michigan charm come together seamlessly.
Verified

10/10 Excellent

Diana E.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very clean
Stayed 1 night in Dec 2025
Response from VrboOwner on 25 Jan 2026
Thank you for taking a moment to share your feedback. I’m really glad to hear you found everything very clean – our team puts a lot of care into preparing the home before each stay, and it’s great to know that showed during your visit. We truly appreciate you choosing to stay with us and hope we’ll have the chance to welcome you back for another comfortable, easy getaway.
Verified

10/10 Excellent

Peter B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice stay in Charlevoix

The check-in was a breeze and the location was perfect.
Stayed 2 nights in May 2025
Response from VrboOwner on 11 Jun 2025
Thank you! We're so glad to hear you had a great time. We hope to welcome you back soon!
Verified

10/10 Excellent

Karen B.

Liked: Cleanliness, location, listing accuracy
The light pouring into the space was outstanding. We were more than comfortable in every way, whether doing puzzles or watching tv. Excellent kitchen.
Stayed 4 nights in Oct 2025
Response from VrboOwner on 23 Nov 2025
Thank you for sharing your experience and stay. We’re delighted to hear that the natural light pouring into the space made such a positive impression—many of our vacation rentals are designed to take full advantage of Northern Michigan’s scenic surroundings with large windows and open layouts to create a warm, inviting atmosphere. It’s wonderful that you felt more than comfortable in every way, whether relaxing with puzzles or unwinding while watching TV. We’re also glad to hear that the kitchen exceeded expectations; our properties are thoughtfully equipped with modern appliances, full cookware, and amenities to make preparing meals easy and enjoyable during your stay. We focus on delivering clean, well-maintained vacation rentals with comfortable furnishings, quality linens, seamless check-in processes, and responsive support. Whether guests come for peaceful downtime, waterfront beauty, or proximity to downtown shops, restaurants, and outdoor recreation, our goal is to provide the perfect home base for relaxation and connection. We truly appreciate your kind words and hope to welcome you back soon for another bright, comfortable, and memorable Northern Michigan escape.
Verified

10/10 Excellent

brian S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
People room and the whole place was fantastic
Stayed 3 nights in Jun 2025
From a partner site

10/10 Excellent

Brian S.

Fantastic!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The expectations were high and we were not disappointed. We had everything we needed and would use the facility again without question.
Response from VrboOwner on 11 Nov 2025
Thank you for your wonderful five-star review of Pointes North Inn, Suite 201, and for choosing Northern Michigan Escapes for your stay in beautiful downtown Charlevoix. We’re thrilled to hear that your expectations were high and that your experience not only met them but exceeded them. It’s always our goal to ensure every guest enjoys a seamless, relaxing, and memorable visit with all the comforts of home and the hospitality Northern Michigan is known for. We’re so glad you found the condo well-equipped with everything you needed. Each suite at Pointes North Inn is individually owned and professionally managed, allowing us to maintain a high standard of quality, cleanliness, and comfort. Guests love the spacious layouts, full kitchens, and private screened-in patios or balconies—perfect for enjoying the sights and sounds of Charlevoix’s waterfront atmosphere. Our downtown location is truly one of the highlights of staying at Pointes North Inn. Situated just steps from Round Lake, the Pine River Channel, and the famous Charlevoix drawbridge, guests enjoy being within easy walking distance to boutique shops, galleries, restaurants, and Lake Michigan’s beaches. Whether you’re here to stroll the marina, take in a sunset over the pier, or explore local favorites like Bridge Street Taproom and the Villager Pub, everything is right at your fingertips. We also appreciate your kind words about your willingness to stay again. Many guests return year after year because of the warm, welcoming environment, professional service, and unbeatable location. At Northern Michigan Escapes, we’re dedicated to providing top-notch hospitality, responsive communication, and accommodations that make every stay as enjoyable as the first. Thank you again for your thoughtful review and your confidence in our property. We’re delighted that Pointes North Inn provided the relaxing, convenient, and well-appointed experience you were hoping for. We look forward to welcoming you back!
Verified

10/10 Excellent

Shari J.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Awesome location! Awesome condo! We loved it!!
Stayed 1 night in Jul 2025
Response from VrboOwner on 5 Aug 2025
Thank you so much for your enthusiastic five-star review! We're thrilled to hear you loved the condo and the location—there’s nothing better than knowing our guests had an awesome stay. Whether it was the comfort of the space, the convenience of being close to local shops, restaurants, and attractions, or simply the overall vibe of your Northern Michigan getaway, we’re so glad it hit the mark for you. Thank you again for choosing Northern Michigan Escapes. We’d love to welcome you back for another stay just as memorable as this one!
Verified

10/10 Excellent

Justin C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The condo was excellent. Great views of the draw bridge and downtown Charlevoix. Was clean and well maintained. Check in process was simple and front desk staff were extremely friendly. Will be returning.
Stayed 2 nights in Aug 2025
Response from VrboOwner on 10 Sept 2025
Thank you so much for your thoughtful review of Pointes North Inn, Suite 201, and for sharing your experience with us. We’re thrilled to hear that you found the unit excellent and that the views of the Charlevoix drawbridge and downtown were such a highlight of your stay. That vantage point is one of the things guests love most about this property, offering a front-row seat to both the charm and bustle of downtown Charlevoix. We’re equally happy to know that the condo was clean and well maintained. At Northern Michigan Escapes, we take great pride in ensuring that every property in our care is spotless, organized, and ready for guests to enjoy from the moment they arrive. Our housekeeping and property care teams work diligently behind the scenes to deliver on this standard, and your recognition of their efforts means so much. It’s also wonderful to hear that the check-in process was smooth and straightforward. We know how important it is for guests to begin their vacation stress-free, and we work to provide seamless arrivals through clear communication, convenient access, and friendly support. Your kind words about our front desk staff are greatly appreciated as well—our team is committed to being welcoming, professional, and available to answer questions or provide recommendations to help you make the most of your time in Charlevoix. We’re so pleased that your stay in Suite 201 was a success and even happier to hear that you plan to return. Repeat guests are the highest compliment we can receive, and we can’t wait to welcome you back to Pointes North Inn and Northern Michigan Escapes for another memorable Charlevoix getaway. Thank you again for your review and for choosing to stay with us!
From a partner site

10/10 Excellent

Juan V.

Vacation tour in Michigan

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Fantastic!
Response from VrboOwner on 12 Aug 2025
Thank you for your wonderful feedback about your stay at Pointes North Inn. We’re thrilled to hear you found your experience fantastic and that our property met your expectations for comfort, cleanliness, and convenience. Our goal is always to provide a welcoming atmosphere, well-maintained accommodations, and a prime location that allows guests to enjoy all that Charlevoix has to offer—whether it’s strolling to downtown shops and restaurants, relaxing on the beach along Lake Michigan, or taking in the beauty of the channel and surrounding area. We’re so pleased you enjoyed your time with us and look forward to hosting you again for another fantastic Northern Michigan getaway.
From a partner site

10/10 Excellent

Debbie R.

Charlevoix

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Large space
Response from VrboOwner on 1 Jul 2025
Thank you for the five-star review! We're glad you enjoyed the large, spacious accommodations. We hope to welcome you back again soon!
Verified

10/10 Excellent

Linda B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect Location

Beautiful spacious place
Stayed 3 nights in Jun 2022
Response from VrboOwner on 15 Jul 2022
Hi Linda, Thank you for the 5 Star review! We are thrilled you enjoyed your stay with us and it was a perfect location for you. We look forward to seeing you again in the future. Sincerely, The Staff at Northern Michigan Escapes
Verified

10/10 Excellent

Jan L.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
The location was excellent. The condo was clean and spacious. The building itself is old and could use some TLC. My first impression was not good to be honest. The carpet, especially on the staircase, was old and dirty. But....the apartment was great! I would stay ahain if I could get the same room.
Stayed 2 nights in Jul 2025
Response from VrboOwner on 27 Jul 2025
Thank you so much for sharing your honest and balanced feedback. We’re very glad to hear that you enjoyed your stay in Pointes North Inn Unit 201 and found the condo itself to be clean, spacious, and well-suited for your needs. It’s great to know the unit helped turn around your first impression and that you’d be happy to return if you could stay in the same room! That said, we truly appreciate your comments regarding the condition of the building’s common areas. Your feedback about the carpet—especially on the staircases—is well taken, and we understand how first impressions can impact the overall feel of a stay. We’ve shared your observations with building management so they can assess and prioritize updates that will bring the shared spaces up to the same standard as the individual units. Thank you again for choosing Northern Michigan Escapes and for giving us a chance to provide a great experience despite the initial concerns. We’d love to welcome you back to Unit 201 for another comfortable and memorable visit to downtown Charlevoix!
From a partner site

10/10 Excellent

Mahesh Kumar A.

Great and comfortable place to stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location ,lovely accommodation
Stayed 1 night in Jul 2023
Response from VrboOwner on 29 Jul 2023
Hi Mahesh! Thank you for staying with us and for the great review. We hope your family will visit us again! Sincerely, Pointes North Inn Management Team
From a partner site

10/10 Excellent

Gary B.

Charlevoix Stay

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Excellent
Response from VrboOwner on 18 Jun 2022
Hi Gary, We are glad that you enjoyed your stay with us. We look forward to seeing you guys again soon. Charlynn
From a partner site

10/10 Excellent

Mary Ann C.

Mom's 90th birthday celebration

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our unit was perfect for a gathering spot for the birthday weekend. Ideal location.
Response from VrboOwner on 10 Jul 2024
Mary Ann, Congratulations and Happy Birthday to your mother! We are glad that the location worked good for you and the family. Keith Stark
From a partner site

10/10 Excellent

Brian K.

Quiet getaway

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wife and I had the pleasure of relaxing here. Great restaurants and shopping. Weathervane restaurant right across the parking lot was excellent!
Response from VrboOwner on 11 Aug 2024
Thank you for sharing your experience! We're thrilled to hear that you and your wife had a relaxing stay and enjoyed the local restaurants and shopping. It's great to know that you had an excellent dining experience at the Weathervane Restaurant. We hope to have the pleasure of hosting you both again soon!
From a partner site

10/10 Excellent

Jamie M.

201

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We come every year and love staying in this unit! So glad the pool is open additional hours instead of being connected to the lobby.
Response from VrboOwner on 10 Jul 2024
Jamie, Thank you for the great review and we are very happy to hear that the updating of the pool access door was a positive experience for you. Keith Stark,
From a partner site

10/10 Excellent

Katherine K.

Excellent stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The condo itself was very clean up they did and we had a wonderful time. The only thing that I will recommend is that the blinds need to be repaired because they did not close properly but overall the condo was in great clean shape and we would stay there again.
Response from VrboOwner on 5 Sept 2023
Katherine, Thank you for the feedback and the 5 stars. It was nice meeting you and we look forward to your next visit with us. The owner is aware that the blinds need to be replaced and should be done shortly. Keith Stark,
From a partner site

10/10 Excellent

A guest from Silver Spring, MD

Room 201

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Room 201 was great, very comfortable. Only recommendation would be to hook up the washer/dryer in the unit.
Response from VrboOwner on 9 Aug 2023
Hi Rune! Thank you for the awesome 5-star review!! We are very glad that you enjoyed your stay, we will pass along to the owner of that condo, your comments about the washer and dryer. Sincerely, Pointes North Inn Management Team
From a partner site

10/10 Excellent

Shelly B.

Wedding weekend

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The room was beautiful, views were awesome and it had plenty of room. The air conditioner was loud. They came to fix it but it was not any better. It also was a bit warm and air was at the highest it could go.
Response from VrboOwner on 16 Oct 2024
Thank you for the feedback! I'm delighted to hear you enjoyed the beautiful room, stunning views, and spacious layout. I apologize for the inconvenience with the air conditioner and appreciate your patience as we tried to resolve it. Your comfort is our priority, and we'll continue to work on improving the experience for future guests. We’d love to welcome you back for another stay!
From a partner site

8/10 Good

Kimberly A.

Large Charlevoix Condo

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Charlevoix is a beautiful area and this unit is very spacious. However, the complex and the unit could use some updating/maintenance. The unit itself has been updated. However, it has quite a few maintenance issues that should be attended to. The complex itself is very rundown.
Response from VrboOwner on 15 Oct 2024
Thank you for sharing your thoughts. We’re glad you enjoyed the spaciousness of the unit and the beauty of Charlevoix! We appreciate your feedback regarding maintenance and the complex overall, as it helps us improve. We'll pass along your comments to ensure these areas receive the attention they deserve. We hope to welcome you back for an even better stay next time!
Verified

8/10 Good

Claudia h.

Liked: Check-in, communication, location, listing accuracy

Charming place

This is a beautiful place that we found to be enjoyable to stay in, but some inconveniences. Seeing broken blinds that are very difficult to open or close, huge spiders on the patio doors, ants in the carpeted area was not the level of standard the pictures showed the place to be. Although the place offered a kitchen and accessories, the stove door was locked and the patio doors were very difficult to open and close. We don't mind coming back to this specific unit if improvements are made to feel the rental cost was well spent.
Stayed 3 nights in Aug 2021
Response from VrboOwner on 16 Sept 2024
Thank you for your thoughtful feedback. We're glad to hear you enjoyed your stay and found the place beautiful, but we sincerely apologize for the inconveniences you encountered. The issues with the broken blinds, spiders, ants, and the stove and patio doors not functioning properly are not up to the standard we strive for. We will be addressing these concerns with our team to ensure improvements are made. We truly appreciate your understanding and your willingness to return if these issues are resolved. Your feedback is invaluable, and we’ll work hard to ensure that future stays provide the comfort and quality you expect. Thank you again for sharing your experience, and we hope to welcome you back soon!
From a partner site

6/10 Okay

Bill F.

Not worth the price.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: For the price, I was very disappointed. Most of the vertical blinds were broken or entirely missing, so you could not close them, allowing everyone in the restaurant across from us to see in. There were lightbulbs that were burnt out, the remotes all required new batteries for the televisions to work. The price was comparable to what we pay at the Ritz Carlton, the expeience was far less.
Response from VrboOwner on 5 Sept 2024
Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations, especially given the price point. The issues you encountered with the vertical blinds, burnt-out lightbulbs, and remote batteries are completely unacceptable, and we regret that they affected your experience. We understand how frustrating it must have been to deal with these inconveniences, and we take your concerns seriously. We are committed to addressing these issues immediately to ensure that future guests do not encounter the same problems. We appreciate your comparison to the Ritz Carlton, and we’re truly sorry that we fell short of providing the premium experience you expected. Your feedback is invaluable as we strive to improve, and we hope you might consider giving us another opportunity in the future to provide a stay that better reflects the quality and service you deserve. Thank you again for bringing these matters to our attention.
Verified

4/10 Poor

Julia L.

Disliked: Cleanliness, location

Hot, Dirty, Loud

The A/C was broken - the temps inside close to 95. Even though the A/C was eventually fixed, we had to spend the first night with all windows and doors open. The noise from the bridge traffic was terrible. No one could sleep. Not much better even after we closed the doors. Place was dirty - potato chips on the carpet. Really poorly appointed - no cleaning products. Do not recommend.
Stayed 3 nights in Aug 2021
Response from VrboOwner on 16 Sept 2024
Thank you for your honest feedback, and I sincerely apologize for the issues you experienced during your stay. We regret that the broken A/C, noise, and cleanliness of the unit, including the chips on the carpet, made your stay uncomfortable. This is far from the standard we aim to provide, and I apologize for the inconvenience, especially during such high temperatures. We will address these issues with our maintenance and housekeeping teams immediately to ensure they are resolved for future guests. If you'd like to discuss your stay further, please feel free to reach out directly. We appreciate your feedback and regret that we didn’t meet your expectations.
From a partner site

8/10 Good

Mary V.

Great Location near draw bridge

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The location and the specific unit was a great place to watch the draw bridge. However, our unit had a new washer/dryer that had not been hooked up. (I specifically waited to do laundry here as we were here for 2 nights.) Admirably, the property front desk woman offered to do my laundry. She was fantastic! Other item of note - the downstairs bedroom window had no window covering. The upstairs loft bedroom window had several of the vertical slats missing. In my opinion, for the price of this stay everything should have been in good, working order.
Response from VrboOwner on 13 Jun 2022
Hi Mary, Thank you for your kind words. It was my pleasure to help! We are hoping the new washer/ dryer in the unit will be up and running soon. We do apologize for any inconvenience that caused you. We agree with you on the window coverings and will be putting that up this week. We will definitely look into the blinds missing upstairs. We hope that you guys will come back and see us soon. Charlynn

About the host

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Go further with the Vrbo app

  • Easily message your host
  • Access, share and manage your trip
  • Earn OneKeyCash on holiday rentals
Scan the QR code with your device camera and download our app
QR code to download the app