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South Facing Pool and Spa - Resort Amenities

Photo gallery for South Facing Pool and Spa - Resort Amenities

Private Pool & Spa
Built In Bunk Bed Room!
Private Pool & Spa
Bar Style Seating
Downstairs Living Space

Reviews

7.4 out of 10
Good
6 bedrooms5 bathroomsSleeps 163627 sq ft

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Rooms & beds

6 bedrooms (sleeps 16)

1. Downstairs - King Bed

1 King Bed

2. Downstairs - Twin Beds

2 Single Beds

3. Upstairs - Master King

1 King Bed

4. Upstairs - Queen

1 Queen Bed

5. Upstairs - Full Bunks

4 Double Beds

6. Upstairs - Twin Beds

2 Single Beds

5 bathrooms

Bathroom 1

Bathroom 2

Bathroom 3

Bathroom 4

Bathroom 5

Spaces

Kitchen
Dining area

About this property

South Facing Pool and Spa - Resort Amenities

Welcome to Perennial Paradise at Solterra Resort.
Special Features of this home include:

6 Bedrooms, Sleeps Up to 16
3,629 Square Feet
Spa with Hot Tub feature when selected!
South Facing Pool with water views

The home is due for a carpet replacement and internal repaint at the next off season opportunity. Some of the living room furnishings are showing signs of wear/leatherette peeling. Guests should expect walls to show marks / wear and tear as well as some marks on some of the carpet areas, which whilst regularly cleaned, do have stains in a number of places. The average condition of the home is reflected in the competitive pricing of this property.

Bedrooms
Downstairs
Bedroom 1 - King Bed, Private 40” TV
Bedroom 2 - Two Twin Beds with Cat Theme, Private 40” TV

Upstairs
Bedroom 3 - Master with King Bed, en-suite bathroom, Private 40” TV, features futon
Bedroom 4 - Queen Bed, Private 40” TV, private access to hallway bath
Bedroom 5 - Built in Full (Double) Size Bunk Beds, 2 40” TV’s - each in front of the set of bunk beds, Private en suite Bathroom with shower/tub combo, toilet, single sink
Bedroom 6 - Two Twin Beds with Mickey Theme, Private 40” TV, private en suite bathroom with shower/tub combo

All linens are provided

Bathrooms
Bathroom 1 - Hallway Bath featuring Walk In Shower, Single Sink and Toilet (downstairs)
Bathroom 2 - En Suite off of Bedroom 3, Two Separate Sinks, Walk In Shower, Garden Tub, Toilet Room
Bathroom 3 - Hallway Bath with Private Access from Queen Room. Shower/Tub Combo.
Bathroom 4 - Private en suite Bathroom off of Bunk Bed Room with shower/tub combo, toilet, single sink (upstairs)
Bathroom 5 - En Suite Bathroom off of Mickey Twin Room featuring shower/tub combo, toilet and single sink.


Dining Area and Kitchen

When you enter the home, you are greeted with a sitting room featuring a game table for 4 (includes a Poker Set), couch and 50” Smart TV. On the left you will enter into the games room that is sure to WOW everyone (see full description below)! Beyond the entryway, you’ll find the kitchen to your right - fully stocked with everything you may need to make a quick snack or a gourmet meal! There is bar style seating for four at the kitchen island as well as a formal dining table for 8 overlooking your private pool!

Living Room

Looking out from the kitchen is the modern living room featuring a large, leather sectional couch and two leather sofa chairs (showing signs of wear). Enjoy your favorite shows on the large flat screen 55” Smart TV mounted in the living room.

Games Area
This Games Room features a luxurious Pool Table, a Multi-Arcade Video Game Station, and TWO separate Gaming Stations for those who like to bring their own consoles. EACH featuring a Gaming Chair, Private Built In 40” and Roku TV.

Upstairs Loft

The Upstairs Loft features a Sofa, a Love Seat. Enjoy relaxing upstairs while watching a movie on the 55” Smart TV.

Laundry
There is a full-size washer and dryer, iron and ironing board, and pool towels.


Pool

Everyone loves the pool area! Take advantage of the private south-facing pool, relax on the sun loungers, or enjoy the outdoor dining area!


For the BBQ grill, We have a brilliant rental partner who can deliver a serviced and clean grill to you. There are 2 options: 2-Burner BBQ Grill, 5-Burner BBQ Grill. This includes a full propane tank. Please contact us for current rental prices from our supplier.

Resort Amenities
Resort Amenities Subject to Small Optional Charge – Payable In Resort
The use of the facilities is optional and so the charge is only applicable for groups who wish to make use of the facilities at the resort center. The fee, paid on site to the resort center directly is a one-time $35 total for groups of 1-12 guests or $45 total where 13+ guests are staying. This is a one-time charge for the entire stay and is paid on site to the resort itself. The charge is applied by the resort, on-site to any guests staying at any home booked at Solterra resort however booked but only where a group wishes to use the resort area.
Of course, in such a well-appointed home, with a private pool, loungers, shaded lanai, and space for all the family, the choice of going to the resort center is entirely yours. Either way we know you will have a fabulous stay at our home in Solterra resort and look forward to your stay!

Luxury Clubhouse and Cabanas, Resort style heated pool with children's pool, water slide and lazy river, Outdoor recreation areas, children's playground, Tennis Court, Fitness Center, Hot Tub/Spa, Poolside Cafe/Bar.

Upon arrival in this self catered home you will find an initial start-up of supplies for your use. Supplies provided are, 1 x roll of paper towels, 1 x dish sponge, 2 x dishwasher tablets, 1 x small dish soap, 1 x trash bag per bin, 1 x toilet roll in each bathroom, 2 x sachets of laundry soap, Small hand soaps in each bathroom. For all of your other needs, there are grocery stores within 3 miles (Publix, Aldi)
In addition to your groceries, we highly recommend purchasing additional items to the startup list above on your way to the home - especially extra toilet paper, paper towels, and trash bags.


Additional Information

Check in from: 4pm

Check out by: 10am
If you would like an earlier check in or a later check out, please inquire 24 hours prior (fees may apply).
Pre Checkin Requirements
Within 24 hours of placing a booking and prior to accessing the home guests are required to provide:
Identification in the form of a Driver’s License
ID selfie
The names and ages of all adults who will be attending the property
Signed rental agreement
We reserve the right to require all adult guests to provide identification. All of these items must be completed within 24 hours of placing the reservation or prior to arrival (whichever is sooner). Where this is not completed, the booking is liable to cancelation without further notice or refund.
The occupancy limit for this property applies 24 hours a day and all reservations require completion of an electronically signed rental agreement, agreeing to the conditions of the rental which includes that no parties are permitted at this home.
We welcome seasoned primary bookers/travelers aged 25 and over and their young families in this truly amazing family home! Groups largely consisting of those close to or under 25 or living in the local area are not able to rent this home.
All prices and/or descriptions are subject to change. Although every precaution is taken, errors in prices and/or descriptions do occur on our website and in printing. We reserve the right to correct any such error.

If you cancel your reservation within the designated cancellation period, you will be eligible for a full refund. However, please note that 3.8% of any payments made will be deducted to cover card processing fees. This fee applies to each transaction, as we incur these charges from the payment provider whenever a transaction is processed or refunded. The remaining balance will be promptly returned to your account.
Our prices include all fees. No hidden fees.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

About the area

Davenport

Located in Solterra Resort, a neighbourhood in Davenport, this villa is in a rural area and near theme parks. ChampionsGate Golf Club and Reunion Resort Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Old Town and Disney Springs™. Walt Disney World® Resort and Disney's Animal Kingdom® Theme Park are not to be missed. Make sure you get close to the area's animals with activities such as game walks and birdwatching.
Map
Davenport, FL

What's nearby

  • Posner Village - 5 min drive - 6.7 km
  • ChampionsGate Golf Club - 5 min drive - 5.1 km
  • Reunion Resort Golf Course - 5 min drive - 6.1 km
  • Jack Nicklaus Course - 5 min drive - 7.1 km
  • Providence Golf Club - 6 min drive - 7.7 km

Getting around

  • Kissimmee Station - 21 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 25 min drive

Restaurants

  • ‪Wawa - ‬4 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Texas Roadhouse - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Starbucks - ‬4 min drive

Frequently asked questions

Does South Facing Pool and Spa - Resort Amenities have a pool?

Yes, this property has a pool.

How much does it cost to stay at South Facing Pool and Spa - Resort Amenities?

As of 7 Apr 2026, prices found for a 1-night stay for 2 adults at South Facing Pool and Spa - Resort Amenities on 20 Jun 2026 start from £167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is South Facing Pool and Spa - Resort Amenities pet-friendly?

No, pets are not allowed at this property.

How much is parking at South Facing Pool and Spa - Resort Amenities?

On-site parking is available at the property.

What time is check-in at South Facing Pool and Spa - Resort Amenities?

Check-in begins at 4:00 PM.

What time is check-out at South Facing Pool and Spa - Resort Amenities?

Checkout is at 10:00 AM.

Where is South Facing Pool and Spa - Resort Amenities located?

Located in Solterra Resort, this villa is 2.9 mi (4.6 km) from Jack Nicklaus Course and within 6 miles (10 km) of ChampionsGate Golf Club and Posner Village. USA Water Ski & Wake Sports Foundation Hall of Fame Museum and Providence Golf Club are also within 6 miles (10 km).

Reviews

7.4

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 13 out of 32 reviews
Rating 8 - Good. 7 out of 32 reviews
Rating 6 - Okay. 5 out of 32 reviews
Rating 4 - Poor. 3 out of 32 reviews
Rating 2 - Terrible. 4 out of 32 reviews

6.6/10

Cleanliness

8.8/10

Check-in

7.4/10

Communication

9.2/10

Location

7.6/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Drew A.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Beautiful place
Stayed 3 nights in Jan 2026
Response from VrboOwner on 22 Feb 2026
Thank you so much! We’re glad you enjoyed the place and hope to welcome you back soon!
Verified

10/10 Excellent

latasha s.

Liked: Cleanliness, check-in, location, listing accuracy
yes it was perfect
Stayed 11 nights in Dec 2025
Response from VrboOwner on 13 Jan 2026
It was a pleasure hosting you, and we hope to welcome you back again soon!
Verified

6/10 Okay

Abram H.

Liked: Check-in, location
The house is in need of work. Furniture is worn out, main level floor ac did not work. Pool heat did not work so we could not enjoy the pool with the kids. I would not recommend the house untill they fix all the issues.
Stayed 10 nights in Feb 2026
Verified

10/10 Excellent

Brian L.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Accurate description.CleanOwners aren’t harassing you throughout your stay.Great location no complaints
Stayed 2 nights in Sep 2025
Response from VrboOwner on 14 Oct 2025
Thank you so much for your kind words, Brian! We’re happy to hear you found the home just as described and enjoyed a comfortable, hassle-free stay in a great location. We’d be glad to host you again anytime!
Verified

8/10 Good

Gilda G.

Liked: Cleanliness, check-in, communication, listing accuracy
their was no coffee or cream or sugar. No condiments what so every
Stayed 2 nights in Nov 2025
Response from VrboOwner on 5 Dec 2025
Hi Gilda, Thank you for your review. Please note that the house is not advertised to include coffee, cream, sugar, or any condiments. For safety and hygiene reasons, we don’t provide consumable items. Thank you for understanding.
Verified

10/10 Excellent

NERO.

Liked: Cleanliness, check-in, communication, location, listing accuracy
I loved everything about this property. . Clean, welcoming and convenient. I wish I could have stayed a little longer. My son stayed in the pool every chance he could get. I absolutely loved lounging in the pool and looking out at the pond. I definitely would recommend this property.!!!!!! Its a 10/10 for me!!!!!
Stayed 5 nights in Aug 2025
Response from VrboOwner on 26 Sept 2025
Thank you so much for your wonderful review! We’re so glad to hear that you and your son enjoyed the pool and relaxing by the pond. It means a lot that you found our home clean, welcoming, and convenient, and we truly appreciate your 10/10 recommendation. It was a pleasure hosting you and we’d be delighted to host you again whenever you’re back in the area.
Verified

2/10 Terrible

Stavros M.

Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Worst experience. Disgusting beat up house and VERY dirty. Tried calling and sent multiple emails to the rental company from the minute I checked in and never got a response back. I sent them multiple pictures of mold, dead bugs, broken things. I can not express enough to anyone to stay away from this house. I even brought my own sheets and towels and once I left I was billed for stains on their towels and sheets that I never even used. Total scam.
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Joyjastyle M.

Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
This is the worst property that I have stayed. The owner has neglected the upkeep of this property. I read reviews about this property's condition last year and thought the owners would have address the issues that were complained about in 2024, but they had not as of December 23 2025. The red stains in the carpet are still there, the broken furniture is still there, the dirty walls are still there. I paid for heated pool upon my arrival that had not been done I asked for my refund since we were not able to use the pool or spa and the owner had not yet tried to compensate me for that. The responses we get seemed to be already prepared with a blanket statement. I recommend contacting this owner before renting and ask if these repairs have been corrected before you rent.
major stain on carpet
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Warren A.

Liked: Check-in, communication, location, listing accuracy

Great location, does the job

Lets go positive first Listing was mostly as advertised
Stayed 14 nights in Sep 2024
Response from VrboOwner on 12 Mar 2025
Thank you for your feedback, Warren! We’re glad you found the location great and that the listing met your expectations. We'd love to host you again in the future.
Verified

2/10 Terrible

Quentin F.

Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Unsanitary, moldy, and ceiling stains from prior leaks.
Stayed 4 nights in Jul 2025
Verified

6/10 Okay

Laevonna C.

Liked: Check-in, location, listing accuracy

Nice Roomy house

Needs updated and A lot broken there!
Stayed 9 nights in Dec 2024
Verified

8/10 Good

James W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family vacation

The property was pretty much as described. We ran into a few hiccups and I had questions and messaged the host and they replied promptly. Would recommend to others. The pool was clean and warm, and all amenities worked as promised. Will stay again.
Stayed 7 nights in Jul 2024
Response from VrboOwner on 15 Aug 2024
Thank you so much for your kind words! We are glad to hear that you enjoyed your stay and that the property met your expectations. We appreciate your understanding with the few hiccups, and we are happy we could assist you promptly. It means a lot that you'd recommend the property to others. Looking forward to hosting you again in the future!
Verified

10/10 Excellent

Debbie E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Friendly excellent customer care

Our extra large family enjoyed the home. It was clean, smelled fresh, pool was the highlight for our kids. TVs and bathrooms everywhere 😂😂😂. Excellent service from staff. Love it!!!
Stayed 6 nights in Aug 2023
Response from VrboOwner on 21 Sept 2023
Debbie was fantastic. Excellent at communicating and adhering to house rules. Although we'd love for Debbie to return, we also heartily endorse Debbie for any host.
Verified

6/10 Okay

Garry R.

Liked: Communication, location
Disliked: Cleanliness

Nice house but not well kept

Great location and house design for large family/group but poorly maintained with need for deep cleaning, appliance replacements and repairs.
Stayed 8 nights in Nov 2024
Response from VrboOwner on 17 Mar 2025
Thank you for your feedback, Garry. We're glad you enjoyed the location and layout of the home for your group. We’re sorry to hear that maintenance and cleanliness didn’t meet your expectations. We take guest feedback seriously, and the professional cleaner did a deep cleaning at the house, and we are working on the appliance to improve the experience for future guests. We appreciate your stay and hope to have the opportunity to provide a better experience in the future.
Verified

10/10 Excellent

Karen H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great house for family, we loved the pool area

The house is just as pictured, everything was great. Parking was easy to figure out once communicated by host how to park appropriately. My only critiques were we were told that there would be garage parking but there is no garage at this particular house- the garage is the game room. The other critique was the carpet was very old & dirty but it was vacuumed clean.
Stayed 3 nights in Jul 2023
Response from VrboOwner on 21 Sept 2023
I'm thrilled to hear that your family enjoyed the house and the pool area during your stay. It's always wonderful when a property lives up to its pictures and provides a positive experience. I appreciate you sharing your feedback about the parking instructions and the description of the garage. I'm sorry to hear about the carpet issue, but I'm glad to know it was cleaned well for your visit. Your insights are valuable. Thank you for taking the time to share your thoughts on your stay!
Verified

8/10 Good

Chad B.

Liked: Check-in, location, listing accuracy

More Pro's than Con's

Had a great stay at this place. When we first entered the property we were a little disappointed with the level of cleanliness and general appearance of the place (i.e. dirty carpet in certain spaces, broken drawers/decorations, broken pool cues, several televisions not working, pool light not working) but the amenities this place provided made up for it. The pool was amazing, the view was great, the game room was a blast, the resort pool was nice and the spaciousness of the property was optimal. The property managers were responsive to any issues we had. Overall, we had a great time here but would encourage folks to set the expectations to it being a "rental" where maybe excellence in quality was slightly below expectation for the price.
Stayed 6 nights in Mar 2022
Response from VrboOwner on 10 Aug 2024
Thank you for sharing your detailed feedback. We are glad to hear that you enjoyed the pool, the view, and the game room, and that our team was responsive to your concerns. We apologize for the issues you encountered with cleanliness and maintenance. Your comments are valuable, and we will ensure they are addressed to improve the quality of our property. We appreciate your understanding and hope to have the opportunity to host you again in the future with an enhanced experience.
Verified

8/10 Good

Stephanie S.

Liked: Check-in, communication, location, listing accuracy

Family get away

House was very much like the pictures. Suited our family well. Only downfall was very few towels for big families. And house was not very well cleaned before hand. Had a sock under the bed, old gummy bears under the bed as well. Carpets were stained In a few spots. Spilled water on the ground and went to clean it up floor was black.. we had kids and a large family so we understand. Would stay again. But think it needs to be more accommodating for as many rooms and beds as it has.
Stayed 2 nights in May 2023
Response from VrboOwner on 21 Sept 2023
Hi Stephanie, Thank you for your feedback regarding your recent stay at our house. We appreciate your kind words about the house itself and how it suited your family. We apologize for the inconvenience caused by the limited number of towels and the cleanliness issues you encountered. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this aspect. Your comments regarding the cleanliness have been noted, and we will address these concerns with our cleaning staff to ensure that such oversights are not repeated in the future. We understand the importance of accommodating larger families like yours, and we will certainly take your suggestions into consideration to improve the facilities and amenities to better cater to the needs of families with multiple rooms and beds. We appreciate your understanding and willingness to stay with us again despite the issues you encountered. It is our goal to continuously enhance our services, and we look forward to the opportunity to provide you with an improved experience on your next visit. Regards, Oli
Verified

2/10 Terrible

Betzy B.

Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy

Very disappointed

What I saw online and what was supposed to be a nice vacation turned into a terrible experience. The house has numerous issues with its facilities and is infested with cockroaches. The money was charged immediately, and I received a call to remind me that I had to check out by 10 a.m. with my family, but no one responded when I wrote to you every day about the issues we were facing. I hope you can compensate me for what happened.
Stayed 6 nights in Oct 2024
Response from VrboOwner on 12 Mar 2025
Thank you so much for sharing your feedback, Betzy. We’re truly sorry to hear that your experience did not meet expectations. Guest satisfaction is extremely important to us, and we take concerns like these very seriously. Regarding the issues mentioned, we have addressed all your concerns during your stay. As for the cleanliness and maintenance concerns, we work closely with a professional cleaning and pest control team to ensure our home is in top condition before guests arrive. And we immediately sent a pest control team the moment we received your concerns regarding roaches. As for the reminder call you received, the standard check-out time is at 10 a.m., and we didn't receive any request from you that you will be having a late check-out.
Verified

4/10 Poor

Debbie L.

Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy

Find somewhere else

Worked 2 days trying to get internet working. They didn't pay the bill until the 2nd day of arrival. We paid for pool heat and it only worked one day. We could not adjust the thermostat. The dishwasher was out of order. There were dirty dishes in the cabinet. They placed smelled like a wet dog upon arrival. Rugs and carpet were discussing. The pictures definitely do the place justice.
Stayed 7 nights in Mar 2023
Response from VrboOwner on 30 Nov 2023
Hi Debbie, I appreciate you taking the time to share your experience. I sincerely apologize for the inconvenience caused by the internet issues, pool heat, thermostat, dishwasher, and cleanliness concerns. Your feedback is crucial, and I'll make sure to address these issues promptly to prevent such issues from occurring in the future. If there's anything specific you'd like me to do to make it right or if you have additional details to share, please let me know. Your satisfaction is important, and I'm committed to resolving these issues to improve the overall experience for our guests.
Verified

4/10 Poor

Brittany P.

Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy

Very unclean home with roach infestation

Check in and communication with property management was prompt and the community pool area was very nice but that was unfortunately the only good parts about renting this home. We came in to a very unclean home, the bathrooms were acceptable but the floors, walls/trim were all filthy. The carpet was stained and visibly dirty especially the edges/corners and the fake leather of the couch flaked off in huge pieces from being so worn. The slider doors were so heavy/ inmaintained that we could barely open and close it. The exterior of the home was moldy and badly in need of power washing as well as the pool area. Most of the netting in the pool enclosed was ripped with several sections of screen completely missing. We discovered very quickly that this home had a terrible roach infestation, the management company sent out a housekeeper and pest service the day after we arrived but neither problems were remedied as this infestation was more serious then a one time treatment. The uncleanliness and infestation of this home made us fearful for our health and ruined our vacation.
Stayed 7 nights in Nov 2024
Response from VrboOwner on 14 Mar 2025
Thank you for your feedback, Brittany. We’re truly sorry to hear that your experience did not meet expectations. Guest satisfaction is very important to us, and we regret any inconvenience you encountered during your stay. Cleanliness and maintenance are top priorities, and we take all concerns seriously. We have inspector who inspected the house before before our guests arrival to ensure house is ready. And upon receiving your report, we immediately sent both our housekeeping and pest control teams to address the issues during your stay. We also sent a maintenance to address the issue with the pool screens.
Verified

4/10 Poor

Susan N.

Disliked: Cleanliness, check-in, communication, listing accuracy

: Disappointing Experience and Multiple Issues with Rental Home

I recently rented your property, which advertised as being able to accommodate 14 people. Unfortunately, my experience was far from satisfactory, and I feel compelled to share the numerous issues I encountered during my stay. The following problems should not have been present in a rental property of this caliber, and they made the stay uncomfortable and inconvenient for my group.1.Front Door Lock: The lock on the front door was extremely difficult to operate. I had to contact management, who attempted to walk me through fixing it via text messages.2.Refrigerator: A fully functioning refrigerator is essential for a house that sleeps 14 guests. Unfortunately, the refrigerator’s shelves were missing, the drawers were broken, and the door didn’t close properly. I had to purchase a cooler to store my beverages because there wasn’t enough space. Despite contacting management, they informed me that nothing could be done to repair it.3.Kitchen Lighting: Four lights in the kitchen were not working. While management sent someone to fix them, this should have been addressed beforehand.4.Dishwasher: The dishwasher handle broke off during our stay. When I contacted management, they promised to send someone to fix it, but no one ever arrived.5.Microwave: The microwave above the stove was broken. We were not informed of this beforehand, and the microwave on the counter was not an acceptable substitute.6.Pool Table: The listing stated the pool table came with four cues, but ther
Stayed 8 nights in Nov 2024
Verified

6/10 Okay

Megan F.

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication

Spacious but dirty.

Size was perfect. Loved nature in the back. Bedding and bathrooms were clean. Guest parking was close. A lot of light bulbs were out that they said they would replace but never did. Garage is the game room. “Gaming stations” had 2 consoles/games (one without cords) and one unusable controller (chocolate shoved into the charging port)They stated someone left their systems as they only provide TV/chair, which was odd since I asked before hand and was told a PlayStation was included, I think they lied about this. 2 pool queues provided which were broken and taped back together. Maintenance brought out new ones. Upstairs had something food related on the carpet throughout all the rooms - They initially messaged back that someone would be out within 24hr to clean, no one showed up until I messaged again. A woman came took photos and attempted to clean the video game controller - which makes no sense if that wasn’t included with house. I got a message the next day that they could schedule carpet cleaning but we would need to stay off the floors for 24hrs. Not reasonable when you are staying somewhere from out of state. I did call the management company and never received a call back. During the next 1 1/2 weeks we found a rotten banana peel and other food/trash scattered throughout the home. Dirty dishes in the cabinet. Complaints/photos sent to management company and VRBO. Then they had the nerve to email me asking if I could give a 5 star rating. I decided to be honest instead.
Stayed 8 nights in Jul 2024
Response from VrboOwner on 1 Sept 2024
Thank you for your feedback. We’re glad you enjoyed the size of the property and the nature views. We aim to provide accurate information about our amenities and maintain high standards of cleanliness and service. Please note that the PlayStation is not part of our listing; we provide gaming chairs and a TV, and other guests may bring their own consoles. Our cleaning team did make multiple attempts to address the carpet issue, but access was only granted on the third attempt. We offered a solution, which you chose to decline, but we have addressed this matter for future guests. We appreciate your comments and will use them to improve our guest experience.
Verified

10/10 Excellent

Rebekah S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay!!

My husband and I really enjoyed our stay at this property! It was fully equipped with everything needed and was in excellent condition. Pool and hot tub were especially wonderful!
Stayed 5 nights in Apr 2022
Response from VrboOwner on 21 Sept 2023
I'm thrilled to hear that you and your husband had such a wonderful stay at our property! It's fantastic to know that you found everything you needed and that the property was in excellent condition. The pool and hot tub are indeed special amenities that can make a stay truly relaxing. We truly appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!
Verified

10/10 Excellent

Mona C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Super comfortable and beautiful lake view!!

We had a wonderful time staying at the property... it's a very comfortable space, well laid out and the kitchen had everything we needed. We were there for an extended stay and it started to feel like home in no time. Kids loved swimming in the pool while we enjoyed the patio with the amazing lake view! One less star on cleaning as one morning I woke up to see ants on the kitchen counter where we accidentally left an open sugar candy. They were gone once I removed the candy and cleaned the counter and never saw any of those again. Overall, we loved our stay and can't wait to go back again!
Stayed 14 nights in Jan 2022
Response from VrboOwner on 3 Oct 2023
Hi Mona, Thank you for sharing your experience with us! We're thrilled to hear that you had a wonderful stay and that the property was super comfortable with a beautiful lake view. It's great to know that the space was well-equipped, and the kitchen had everything you needed. We appreciate your understanding regarding the temporary ant issue and your prompt action to resolve it. We look forward to hosting you again for another enjoyable stay in the future! Thank you.
Verified

8/10 Good

Kristi J.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice quiet and hood for families

Clean. Well maintained. Owner easy to communicate with for help.
Stayed 7 nights in Oct 2021
Response from VrboOwner on 30 Sept 2023
Hi Kristi, Thank you for your kind words! We're pleased to hear that you found the place clean, well-maintained, and suitable for families. It's great to know that the owner was responsive and helpful in communicating. We hope you had a fantastic stay, and we look forward to welcoming you again in the future! Thank you.

About the host

Hosted by Shine Villas

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