6/10 Okay
Jacqueline L.
2 Oct 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Not the Friendly Owner Described!
Apartment spotlessly clean (but in need of urgent updating), views stunning from balconies and Vrbo management excellent to deal with. However, our stay was spoiled by the poor attitude of the owner, Maria. Having decided to cook in one evening, we and the apartment next door had a sudden power cut. Initially, Maria was quite helpful, saying the issue could be due to a faulty kettle. She gave us a replacement and restored the power, presumably via an overriding trip switch. Unfortunately, we then experienced a further power cut (jointly with the adjacent apartment) when we attempted to cook again a day or so later. Having informed Maria, the managing company then texted to relay a complaint from the owner that we were overusing the electricity supply and threatening not to turn it back on again (at the time, we had one or two air conditioning appliances running in addition to the cooker hob and the next door washing machine was on). Upon confronting Maria about this directly, she became very defensive and our attempt to reason with her was met with rudeness and much ranting and raving. Clearly, the apartments have a limited power capability and can only sustain a small number of appliances at any one time. Whilst not ideal, this could be accepted if mentioned in the list of "House Rules" supplied upon arrival. There is no such reference in this document and it is a shame that the owner's behaviour clouded an otherwise excellent holiday.
Jacqueline L.
Stayed 13 nights in Aug 2024
