6/10 Okay
Keith Gaunt G.
5 Nov 2023
Liked: Cleanliness, location
Disliked: Check-in, communication
Property fine once you get access.
Villa clean, well equipped, and in a great location, however major problems with management company.
Between booking and arriving the management company changed from Ellis Exclusive Villas to White Rose Villas (although it is now listed on both websites, same company?).
We were given a letter to print and present to security on arrival. After flying 9 hours from the UK and arriving early evening, security refused entry stating that a letter was not enough and we should have been given a QR code for them to scan to allow access to the site and villa.
Several very long calls had to be made to international numbers.
On attempting to call the villa management company emergency number it played some music then cut off.
The enquiries number gave two options, one "At the Villa" played some music then cut off. Finally had to selec the "Make a Booking" option which was picked up.
After 35 minutes and several failed attempts of the villa manager trying to text a QR to me which did not work, eventually we managed to get one sent through WhatsApp which did work, and we were granted access.
However! In their infinite wisdom the Villas Manager granted us a QR access code valid for only one week of our two week stay (which we were not aware of).
So the same situation occured again after the first week, with multiple calls to numbers which don't work, and a wait for a WhatsApp with a new code.
Needless to say it was very lucky we had guests with phones which worked abroad, + WhatsApp.
Keith Gaunt G.
Stayed 13 nights in Oct 2023
