Upstay Lakeside 10BR Home w Pool, Cinema & Games

Thank you for your kind words, Shara! We're delighted to hear that you found the home to be clean and that your kids enjoyed the themed rooms upstairs. It’s always a joy to see families create wonderful memories in our space. We would love to welcome you back for another stay in the future!

Thank you for sharing your experience with us! It’s wonderful to hear that your group had a great time and found the house spacious enough for everyone. We appreciate your kind words about our communication and look forward to welcoming you back for another stay in the future!

Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay and found our communication to be prompt and helpful. We hope to welcome you back soon!

Thank you for your wonderful feedback! We're delighted to hear that you found our home beautiful and clean, and that our kitchen met your needs. We appreciate your comments about the mattresses; we’re always looking for ways to improve the experience for our guests. It’s great to know that you enjoyed your stay overall, and we look forward to welcoming you back for another visit!

Thank you for sharing your experience with us! It’s wonderful to hear that you and your group found the house to be spacious and comfortable, just as depicted in the photos. We strive to make the check-in process as smooth as possible, and we’re glad you appreciated our communication during your stay. We also appreciate your feedback regarding the playroom. We’re always looking for ways to enhance our guests' experiences, and we’ll definitely consider adding more games. We hope to welcome you back soon!

We’re thrilled to hear that you had a great time during your long weekend at our house! It’s wonderful to know that you enjoyed the decor and found the rooms fun for the kids. We take pride in maintaining a clean pool and are glad you appreciated the beautiful lake view. Our team is always here to help, so we’re happy to hear that you found us responsive. Thank you for choosing to stay with us, and we hope to welcome you back soon!

We’re thrilled to hear that you and the group had such a wonderful stay at Upstay! It’s fantastic to know that our accommodations met your needs and that our staff could assist in making your trip enjoyable. We look forward to welcoming you back for another memorable visit!

We’re thrilled to hear that you had a fun and fantastic stay with us for your first Disney family vacation! It’s wonderful to know that you found the booking process easy and that you’re already planning to make this an annual event. We completely understand the feeling of wanting to stay longer—there’s so much to see and do! We can’t wait to welcome you back for your next adventure. Thank you for choosing Upstay!

Thank you for sharing your feedback with us, Raymond. We’re glad to hear that you enjoyed your family vacation overall. We sincerely apologize for the inconvenience caused by the hot tub and the resort pool being closed during your stay. We understand how important these amenities are for a relaxing getaway. We appreciate your note about the extra towels; we will work on making that information clearer for future guests. Your suggestion regarding the Kurig coffee pot is also noted, and we will consider it for future improvements. We hope to have the opportunity to host you again and provide an even better experience.

We’re thrilled to hear that your family had such a wonderful time at Upstay! It’s great to know that everyone enjoyed the hot tub, pool, and movie night in the theater. We take pride in providing a spacious and character-filled home that caters to guests of all ages. Our management team is always here to ensure that your stay is as enjoyable as possible, so we appreciate your kind words about their responsiveness. Thank you for choosing us for your trip, and we hope to welcome you back for more fun in the future!

Thank you for your thoughtful review! We're glad to hear that you and your family enjoyed your stay . We apologize for the initial hiccup with the door code, but we're pleased that it was resolved quickly. It's great to know that you appreciated the cleanliness of the home and the spacious kitchen, as well as the amenities like the game room and movie room. We strive to provide a comfortable experience for our guests, and we're happy that you found the pool area to be perfect for relaxation. We appreciate your feedback about the couch and rug; we will certainly look into that. Thank you for choosing our home for your vacation, and we would love to welcome you back for another week anytime!

Thank you for your feedback. We’re glad to hear that you found our home beautiful and spacious, and we appreciate your kind words about our communication. However, we are truly sorry to learn about the issues you encountered during your stay. The hot tub should have been in perfect working order, and we will address this immediately. We take cleanliness very seriously, and we apologize that our cleaning team did not meet our usual standards. We will ensure that they are retrained to prevent this from happening in the future. The safety of our guests, especially children, is our top priority, and we are investigating the issue with the theater chair to ensure it is resolved promptly. Your feedback is invaluable to us, and we are committed to making the necessary improvements. We hope to have the opportunity to host you again and provide a much better experience.

Thank you for your feedback, Pradeep! We're glad to hear you had a good experience overall and appreciated the responsiveness of our property management team. We regret to hear the pool heating issue but are happy it was resolved promptly. Thank you for noting the parking situation. While the driveway accommodates two large SUVs, we understand the limited parking options in the community. We appreciate your understanding and would love to host you again!

We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and it’s clear we fell short in several areas during your visit. We apologize for the issues you encountered with the Jacuzzi, sink, and dryer. We are actively working to address these maintenance concerns to ensure they are resolved for future guests. Regarding the pool loungers, we understand how important comfort is, and we will review our listing to ensure it accurately reflects the current state of the property. We take pest control very seriously and are disheartened to hear about your experience with cockroaches. We will be contacting our pest control service to investigate and address this issue immediately. We also regret any confusion regarding additional charges for amenities like the pack n play and high chair. Our goal is to be transparent about our pricing, and we will review our communication to ensure it is clear for future guests. Lastly, we apologize for the inconvenience caused by the home tour. We understand how disruptive that can be and will ensure better communication in the future. Thank you for bringing these matters to our attention. We hope to have the opportunity to host you again and provide a much-improved experience.