Buena Vista Creekside Home w/ Private Hot Tub!

Hi James, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We are dedicated to providing our guests with an exceptional experience, so we were disheartened to hear about your feedback. We want to take this opportunity to address any issues you encountered during your stay.- We value your feedback and apologize for any confusion or misunderstanding. Following your comments, we have worked with Evolve to ensure that our listing accurately represents the property. We have also updated the listing to clarify that the little cabin is not part of the rental but may be available upon request.- We were not aware of any other issues during your stay, as another guest indicated that everything was satisfactory with the home. If you had informed us of your concerns with the air mattress during your stay, we would have promptly addressed them to ensure your comfort.We strive to make each stay enjoyable for our guests and are committed to improving based on your feedback. We hope to have the opportunity to host you again and provide you with a wonderful experience.

Hi Carl, we are happy to hear that you enjoyed spending some time relaxing down by the creek! We’re so glad you enjoyed the view, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following: - The low angle of the roof was designed to keep the sun off the deck since it faces west and this makes it easier to eat outside on a hot summer day. However, we do apologize for the inconvenience that was caused by the low angle of the roof. - Considering this is an older home we are continuing to look into the possibility of adding an AC. We wish you had reached out to the Guest Contact during your stay. We would've been happy to help you troubleshoot so that you could enjoy the home. - In the past, we experienced some hot tub issues, so the other hot tub you noticed on the property is an extra we have available as a backup that we now keep stored behind the garage in the garden shed. - Our management company ensures all amenities, such as the hot tub, are working before every guest's arrival since we do understand that these amenities play a large role when guests book a property. - We want all of our guests to find the perfect vacation rental for their stay, so we take the accuracy of our listings seriously. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We would love to host you all again soon!

Hi Chris, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner and their cleaning team, they’d like to share the following: - For the furniture, once you let us know that a few dining room chairs had a few loose legs, we immediately came to remove the chairs with a maintenance person. We removed four chairs and left one at your request. When we left everyone was sitting on the chairs and couches with no complaint, so we're sorry to hear this was such an issue for your group. We do apologize for the small rip on one of the five couches, which happened recently. - As to the microwaves, they both worked fine during the cleaning and neither of them are shabby, just outdated. We can look into replacing them. While we may advertise a fully stocked kitchen, during COVID, we were not supposed to leave any stocked items in the food department, especially nothing opened and used by previous guests. - For the plumbing, we sincerely apologize for the issues with the water pressure. We had a maintenance guy was there for a good hour or more, snaking what had clogged up the septic and back up the drainage. After this, we let you know that it would be preferable to use the 2 other bathrooms downstairs. We were told several times that things were great and you understood wear and tear, from being homeowners as well. - The septic is being worked on as we speak and will be fixed before the next guests arrive. Also, the internet is available and up and running. - Lastly, this has been a very busy winter, and year, all together. So, yes some things, like the games, get used by kids and some pieces get lost or put in different games. We don't always have time to check all pieces to every game. Thanks for letting us know about your stay. We take this feedback seriously and are making sure all issues are resolved promptly!