12 Bedrooms / 11.5 Bathrooms Solterra Resort (6056 BO)

Hello Sherry. We appreciate the feedback and we are confident that moving forward we can continue to improve the experience that we offer. Thank you for taking the time to share your valuable feedback. We always feel that there is room for improvement and we are happy to make sure we can achieve the best experience we have to offer. As a host on this platform, our mission is to always ensure we are correctly following procedures, such as preparing the home and being able to remedy situations. Our inspection and cleaning team are exceptionally careful in taking care of our home. Our team is very dedicated and works day and night to check in with our guests and assist when needed. There is dedicated 24/7 support for all the inquiries and reports guests may have. During the inspection pre-check-in, there was no issue found with the unit. We understand how important it is to have all aspects of the home in perfect condition and we strive by always doing our best and delivering spectacular homes. During the inspection pre-check-in, there was no issue found with the unit regarding cleanliness or bugs. We understand how important it is to have all aspects of the home in perfect condition and we strive by always doing our best and delivering spectacular homes. These bugs and critters are common in Florida, nevertheless, there are extensive steps taken to prevent the critters from being intrusive to the guest's stay. The pest control team uses a treatment method that is safe for us humans, but lethal to bugs. Communication is our top priority and that is reflected in the team that we have. The staff is always supportive and eager to help. The team is never rude and will never leave a call unanswered. We truly hope that this has served to enlighten you regarding your review. Even though this was a negative review, we are ready to host you again and make sure to be with you every step of the way.