4/10 Poor
p w.
30 Oct 2023
Liked: Location
Disliked: Check-in, communication, listing accuracy
P
NO FREEZER in the house or on property. Keyless luck did not work, no key. Could not secure house. Mgmt company finally unlocked once we contacted them. TERRIBLE communication by management. Many out of order things, icemaker, freezer fridge in the Butler’s pantry and sink in the Butler’s pantry. The dishwasher worked, but did not clean the dishes. I had to wash dishes all weekend .The primary reason I rented this home is it had a good layout for hosting dinners. We were at a funeral in my family all mad at my house for all dinners. Very inconvenient no ice all my freezer goods were spoiled very very inconvenient. The management company never called us as requested multiple times Regarding the lock or freezer issue. Terrible response via text and email. Only one person even apologize for the inconvenience. His name was Oscar via email. Terrible communication they communicated through text through email but never one phone call. In my opinion unacceptable. I’m sure the homeowner is unaware of these issues, I think they should be aware and change the listing on VRBO and pictures. Show all this in the pictures but these things don’t work. The only thing that was working was a refrigerator in the kitchen. Also broken barstools on the patio and wicker chairs, seating ripped, very unsafe. It was a good house, but the management company is terrible.
p w.
Stayed 2 nights in Oct 2023
