Morning Glory on the Lake: Escape to Serenity

Thank you for your feedback. We understand how disappointing it was to have your stay disrupted by the unprecedented July 1 storm. Unfortunately, this was a widespread natural disaster that caused extended power outages across the Sharbot Lake region and was entirely outside the control of homeowners. Hydro crews worked continuously for several days to restore service. Throughout the outage, we remained in regular contact, providing Hydro's restoration updates every few hours so you could make informed decisions. You remained at the property for the second night despite the ongoing outage. Regarding your request for a refund, we asked that it be submitted through VRBO's resolution process so it could be handled appropriately. No request was subsequently filed through the platform. We sincerely regret that your vacation was affected by this exceptional event. While we strive to provide every guest with a wonderful experience, no property can prevent or control a region-wide utility outage caused by a major storm.