4/10 Poor
Mark F.
18 Sept, 2025
Liked: Location
Disliked: Check-in, communication, listing accuracy
The stay was very unpleasant. Upon arrival there was no notification nor indication of which of the three apartments; A, B or C was mine. All were on the same landing.Much worse, the key box did not work/lock to secure the sole set of keys provided. That being the case, we could not lock up and go separate ways as was needed on our stay. I contacted the property manager by phone, email and text during office hours to advise them of the issue. There was NO follow up on their part. Very poor service and off putting of our problem. I even called the emergency number, which stated it is closed after hours! I requested by email that the box be repaired or spare keys be provided by 8:30am the next morning. The box repair did not occur until near noon. Disgraceful service, response and a big inconvenience. All I got was an email apology; unsatisfactory.The apartment is very misrepresented as a two bedroom. The upper space is a very low (child/preteen) loft with terribly uncomfortable head clearance. It is not a bedroom.This is a one bedroom unit.The apartment is said to have a washer. It does not. There is a machine in a dirty downstairs space and is not even hooked up and there is no drying rack nor space.This place should not be on VRBO!!
Mark F.
Stayed 2 nights in Sep 2025
