Casa Teresa - Carvoeiro: 2 Bedroom 3 Bath Cluster Villa, Sea View, 500 Mbps WiFi

Dear Kaj, Thank you for your wonderful 5 star review, we endeavour to do are utmost to ensure our customers have a home from home experience. We rarely dine in when we visit ourselves and were completely unaware of any issues with the pans. Please rest assured we will remedy this and have asked our management company to review and replace anything they think is unusable. Many thanks for bringing this to our attention, as we really appreciate the feedback to ensure we maintain the highest of standards. Thank you once again for your lovely comments. Regards, Michael and Triona. Casa Teresa

Interesting to read your comments. On this occasion I feel it's worthy of a response. Casa Teresa is our holiday home which we visit ourselves up to 8 times a year. Therefore, for our own comfort, we only buy high quality furnishing, from which our rental client’s benefit. Our reviews speak for themselves. I stand by my comment to you. The mattresses are high quality light Posturepedic and are just two and three years old. You appear to have been offended by me stating a fact. Regarding your comment about a relationship. We live in the UK not the Algarve. You had 24/7 access to our telephone number, email and our management company. We communicated on several occasions to answer your questions. Unlike ourselves, never once did you refer to us by our names or offer the courtesy of a please, regards or thank you. In fact your correspondence was quite abrupt. I looked on the security cameras for the first time after 7 days and was appalled to see you wheel two full size bicycles through our property, showing no respect to our building or furnishings. Quite frankly I find it incredible that you would think such an action is acceptable in any dwelling.