6/10 Normal
Frances T.
3 de ago de 2024
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza
Overwhelming Beach, Underwhelming Stay
The location was wonderful & had a nice pool right outside, which we enjoyed throughout our stay.
During our stay, we kept waking up with numerous bites on our bodies. We also found bugs near the main bed and the bathroom closest to the entrance. We never got a good night’s rest and kept scratching. We communicated this with our host. She said the place is regularly maintained and that she would come take a look. Once she did, she said she found nothing, yet we’d continue to wake up with new bites each morning. We didn’t feel the situation was taken care of, since there was no solution other than having pest control come. If the place was regularly maintained, we wouldn’t have found the bugs, nor would we have woken up with the bites. We also felt a little insulted being asked to remove the bedsheets when our stay was over to help housekeeping after paying for cleaning fees.
Also, the entrance to the parking was blocked for a day and the host didn’t let us know until we brought it up. We were stuck and not able to leave for a full day.
Finally, we were told that there was a scheduled visit that the realtor of the place had made during our stay. The host and realtor offered us a $50 gift card to a local restaurant to compensate us. Once the visit was done, we saw that the gift card given to us was $40.
Sadly, all these points really tainted our stay & our trip. Evona was communicative & responded quickly, letting us check in a day earlier. Thankfully we enjoyed the beach.
Frances T.
Se alojó 7 noches en julio de 2024
