Hermosa casa de lujo personalizada

I am glad to hear you enjoyed your stay. Thank you for the kind words. Jason

Thank you for the great review! We are happy that we could host you.

It is too bad that others are not able to view the actual facts and communication on the VRBO platform that we had with Bryan. We went above and beyond to try and please this very demanding guest. He actually warned us with a bad review if we did not accomodate his wants. We not only bought a few more coffee cups but purchased $150 worth of kitchen items that he complained about. We were happy to do so. Yes, batteries wear out and yes we are required to change them out once a year for our rental certification and yes they were just changed out in August and inspected by the city. He called at 9:30pm for us to come and change out a battery in a room that no one was sleeping in. I was there right away in the morning and was met by his sister who said, " I don't know why you rushed over here, it wasn't bothering anyone and no one even uses that room". We clearly did not break any guidlines with VRBO. If we had, then this listing would not even be up anymore. Bryan was very clear that they were done with the home and leaving for home in another state and no longer needed the house due to his care being completed early. Bryan though he would "get us in trouble and called VRBO to tell them we had violated their rules". After speaking at length with VRBO about the situation we were told that he had indeed indicated in writing that he had vacated the home and it was in our rights to have the house cleaned and ready for the next guest. His sister did not come and get the leftover food in the refridgerator until the day after he said she was coming. We are not going to wait for someone to come back after 24 hours of vacating the home to get leftovers. We primarily serve patients coming for care at the clinic and there is always a need for lodging. Our delight is finding a place for them. He failed to mention that in his rage he boasted that there was over $200 worth of leftover food. Our cleaners cleaned out the refridgerator and we graciously refunded him $200 even though the cleaners said there was only a few items in there. In the end Bryan showed his true egotistical colors and my guess pushes people around way too often in this world to get what he wants. He is one of the only guests in the 8 years we have been doing this who we would never rent to again due to his poor character.

Thank you for the kind remarks.

I am so glad you enjoyed your stay. Thanks for taking the time to describe your experience in the home.

I am so glad you enjoyed the home. Thank you for the very kind review. Jason