Woodshores Retreat - walk to beach, hot tub, pets

Thank you for your feedback. We're glad your group enjoyed the spacious layout, well-stocked kitchen, and convenient location near Hagar Beach. We take cleanliness very seriously and were disappointed to hear that your stay did not meet your expectations. As soon as you contacted us, we immediately reached out to our cleaning supervisor to investigate the concerns you raised during your stay. Regarding the flies, this was the first report we had received. Because the home is located near a natural wetland area, seasonal fly hatches can occasionally occur unexpectedly. Since we are located about an hour away, we offered to reimburse you for insect spray from the nearby general store so the issue could be addressed immediately rather than requiring you to wait for someone to drive to the property. The concerns regarding the floors were not brought to our attention during your stay, so unfortunately we were not given the opportunity to inspect or address them while you were at the home. The other items you mentioned have been reviewed with our housekeeping supervisor. While we cannot verify every observation after check-in, we have nonetheless used your comments as an opportunity to reinforce our cleaning procedures and conduct another inspection. We appreciate your feedback and are pleased you otherwise enjoyed the home and its amenities. We remain committed to providing a clean, comfortable experience for every guest.

Thank you, Patricia! Glad the space and location worked well for your group. Best, Valerie and Jacson

Thank you Trisha!