I have rented many times through this platform but we had issues from the time we checked in, that were significant enough that we had to reach out to customer care to try and handle the situation. For the four days we were there, neither customer care, nor I, were able to get in touch with the host to resolve the problem. She was completely unresponsive. We were unable to switch to a different property because we were in town for a popular local event and everything was sold out. We had issues with the air conditioner which blew the circuit breaker causing us to lose power. It was very hot in the area at this time, and one of the main reasons we chose this property was because it advertised having air-conditioning. What we were not informed of until we checked in, was that there was a known problem with the air conditioner, and the host warned us that we could not run both portable air conditioners without blowing a circuit breaker and losing power. But one air conditioner was not adequate enough to keep the unit cool. It just made the stay very uncomfortable. Furthermore the pictures of the unit are deceiving as it is a lot more run-down than it appears in pictures. The unit definitely needs an upgrade. The smoke alarm went off twice in the middle of the night on two separate nights while we were sleeping for unknown reasons, and the tenants above us would make loud noises that traveled through the ceiling. Overall it was a very uncomfortable stay.