Fairway One 6953- Wonderful 3 BR/3.5 BA Ground Floor Flat with Golf Views

Hi Claudia! We are thrilled to hear you enjoyed your stay at Fairway One 6953! We hope to see you again soon!

For future guests considering Fairway One 6953, we would like to provide additional context regarding the concerns raised in this review. This property does not have an active flea infestation and did not before, during, or after the stay referenced above. Upon receiving the guest's concerns, we immediately investigated the concern and worked to accommodate every request made during the stay. The guest's initial communication specifically requested that no pesticide treatment be performed due to concerns about traveling with a young child. We respected that request while implementing alternative mitigation measures, including additional vacuuming, removal of area rugs, and placement of flea traps throughout the home per her request. Our Field Operations Director spent several hours at the property over multiple visits and did not encounter any fleas or receive any bites while on site. Following the stay, the flea traps were collected and inspected. Not a single pet flea was found. The insects captured were consistent with sand gnats, commonly known as "no-see-ums," which are extremely common throughout Hilton Head Island and the Lowcountry and frequently cause bites around the ankles that are often mistaken for flea bites. Based on inspections, trap results, and follow-up evaluations conducted after departure, no evidence of an active flea infestation was ever identified at this property. We continue to stand firmly behind those findings.

We do not agree with this review. Our records show that check-in instructions (that include our address) were sent numerous times to the guests email. A text was also sent out on the night before and the day of arrival that also include check-in instructions for business hours and after hours. We do not believe this unit deserves a negative review due to this guests inability to follow check-in instructions.

We feel that this review is unwarranted and not telling the full story. This particular guest reached out to our office because of cleaning issues. We sent one of our office members down to the unit to attempt to resolve these issues with the guests. The complaints were mostly items that would be taken care of during a deep cleaning. (dust on baseboards, exterior windows needed to be hosed down, vaulted ceilings needed to be cleaned, etc). However, we tried our best to clean and fix the issues that we could and unfortunately we could not satisfy this guest. We also offered to send the cleaners back to the unit to address the cleaning issues and the cleaners could not reach the guest. We gave the cleaners the go ahead to go down to the unit and address the cleaning concerns anyway and the guest turned them away. We believed that we provided many options to resolve the complaints the guests had, but unfortunately were unable to satisfy these particular guests no matter what we did. We ended up resolving the issue with the guest in another way as we believed this was the only way to resolve this matter. Fairway One 6953 is a beautiful unit located right on the golf course and right across the street from Sea Pines Beach Club. This unit is highly regarded according to most of our guests. We are disappointed that this guest was unable to be satisfied, but still believe that this unit is an excellent rental property.

Hi Adriana! We are very happy to hear you and your family had a great vacation. Fairway One 6953 is great for families with the spacious living areas and the separate guest house across the courtyard. Also, the view of the golf course is fantastic! We are glad you were satisfied with your stay and hope you will book with us again soon!

Hi Shani! We are delighted to hear you had a great vacation and that you were satisfied with the condition of the unit. We are also happy to hear that you were satisfied with our prompt response time to your requests. We strive to provide top notch service and we are very glad we were able to provide assistance to make your stay more enjoyable! We hope you will stay with us again soon!